Hiring Hotel jobs in Makati

About Us:

At Dusit Thani Manila, we pride ourselves on delivering exceptional guest experiences from the moment they arrive. We are looking for a friendly, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests and ensure their stay is seamless and memorable.

Job Summary:

The Front Office Agent is responsible for providing excellent guest service, managing reservations and check-ins/check-outs, and assisting with any guest inquiries or requests. This role is essential in creating a welcoming environment and maintaining the smooth operation of the front desk.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations and cancellations, both online and on-site.
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain the front desk area, ensuring it is organized and presentable at all times.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Process payments and maintain accurate records of transactions.
• Uphold hotel policies and procedures to ensure guest safety and satisfaction.

Qualifications:

• Previous experience in a hotel front office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work flexible shifts, including weekends and holidays.
• Basic knowledge of hotel management software.

Job Type: Full-time

Benefits:

• Employee discount
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Guest Service Agent: 2 years (Required)

Work Location: In person