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    • The GSA Supervisor is directly responsible for overseeing the Front Desk (GSA) team, ensuring smooth and professional service delivery throughout all shifts.
    • View all 1220 PACIFIC GRAND TOWER CORPORATION jobs - Makati jobs - Hotel Front Desk Supervisor jobs in Makati
    • Salary Search: Hotel Front Desk Officer salaries
    • See popular questions & answers about 1220 PACIFIC GRAND TOWER CORPORATION
    • Minimum of one (1) year experience in fine dining hospitality or customer service in a luxury hotel is an advantage.
    • Preferrably, but not necessary, has hotel-related work experience.
    • Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and…
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    • Responsible in accurate reporting of all the hotel transactions for the day/night.
    • Creates a positive image of the Hotel by providing a good first impression…
    • Graduate of Hotel and Restaurant Management/ Tourism Management/Hospitality Management.
    • Fluent in English and Filipino (verbal and written).
    • Handle inbound customer inquiries related to hotel reservations and accommodations.
    • Provide accurate information about room availability, hotel amenities, rates…
    • Provides clear directions for all guests traveling outside the hotel.
    • They will also need to able to provide guests relevant information about events and…
    • Provide callers with hotel information and maintain and update information files.
    • Perform concierge duties such as booking tours and transportation, giving…
    • Coordinate with other departments including front office, maintenance and management to ensure seamless hotel operations.
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    • Customer Service: Answer guest inquiries regarding rates, packages, hotel amenities, and local attractions.
    • Create and maintain accurate records.
    • Ensures that all registration cards of check-ins' are properly and accurately updated in the hotel system;
    • Reads and acknowledges all entries in the endorsement…
    • Handle inbound customer inquiries related to hotel reservations and accommodations.
    • Provide accurate information about room availability, hotel amenities, rates…
    • Reports to the F&B supervisor and the Restaurant Manager.
    • Must maintain cleanliness and excellent appearance while wearing the waiter’s uniform and smile at all…
    • Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
    • Preferrably, but not necessary, has hotel-related work experience.
    • Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and…

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Job Post Details

Hotel Front Desk Officer - job post

1220 PACIFIC GRAND TOWER CORPORATION
Makati
PHP 21,000 - PHP 22,000 a month

Job details

Pay

  • PHP 21,000 - PHP 22,000 a month

Job type

  • Permanent
  • Full-time

Location

Makati

Full job description

The GSA Supervisor is directly responsible for overseeing the Front Desk (GSA) team, ensuring smooth and professional service delivery throughout all shifts. This position demands an organized and hands-on leader who ensures Front Desk Officers perform according to operational standards and deliver exceptional guest service.

Key Responsibilities (Aligned to Front Desk Officers):

Supervision & Shift Oversight:

  • Lead and manage the performance of Front Desk Officers during all operational hours.
  • Ensure GSAs are present, properly assigned, and fulfilling duties during shifts.
  • Step in to cover front desk duties when short-staffed to avoid service gaps.

Compliance & Auditing:

  • Conduct regular audits to ensure Front Desk Officers follow SOPs, safety, and guest service standards.
  • Monitor grooming, behavior, and adherence to protocols.
  • Reporting & Accountability:
  • Review shift reports, logs, and guest feedback submitted by GSAs.
  • Investigate issues raised during or after shifts.
  • Submit Incident Reports (IRs) for non-compliance or violations by any GSA team member.

Training & Development:

  • Onboard and train new GSAs on front desk systems and guest handling.
  • Provide coaching and corrective feedback to underperforming GSAs.
  • Conduct regular performance checks and evaluations.

Cross-Department Coordination:

  • Work closely with housekeeping, maintenance, security, and other departments to ensure seamless guest experiences.
  • Handle special requests, VIP arrivals, or guest complaints escalated by GSAs.

Job Types: Full-time, Permanent

Pay: Php21,000.00 - Php22,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

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