Hiring Hotel Restaurant jobs in Antipolo

Job Description: Food & Beverage Server

Position Title: Food & Beverage Server / Waiter / Waitress
Department: Food & Beverage Service
Reports To: Restaurant Supervisor / Captain Waiter / Restaurant Manager

Position Summary

The Food & Beverage Server is responsible for providing excellent guest service by taking orders, serving food and beverages, and ensuring a pleasant dining experience. The Server maintains high standards of hospitality, cleanliness, and professionalism while promoting the restaurant's products and services.

Key ResponsibilitiesGuest Service

• Welcome guests in a friendly and professional manner.
• Present menus and explain menu items, daily specials, and promotions.
• Take food and beverage orders accurately and promptly.
• Answer guest questions regarding menu items, ingredients, and preparation methods.
• Provide attentive service throughout the dining experience.

Food & Beverage Service

• Serve food and beverages according to established service standards.
• Ensure orders are delivered accurately and in a timely manner.
• Monitor guest satisfaction and respond promptly to requests or concerns.
• Clear and reset tables efficiently.
• Process guest bills and handle payments accurately when required.

Restaurant Operations

• Prepare dining areas before service, including table setup and station preparation.
• Maintain cleanliness and organization of the dining room, service stations, and equipment.
• Replenish condiments, utensils, napkins, and service supplies.
• Assist with opening and closing duties.

Sales & Upselling

• Promote menu items, beverages, and special offers.
• Suggest additional items to enhance the guest experience and increase sales.
• Meet established sales and service goals.

Health & Safety

• Follow food safety, sanitation, and hygiene standards.
• Comply with company policies and health regulations.
• Report safety hazards, equipment issues, and guest incidents immediately.

Qualifications

• High school diploma or equivalent; Hospitality or Hotel & Restaurant Management background is an advantage.
• Previous restaurant or hospitality experience preferred.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Basic knowledge of food and beverage service procedures.

Skills & Competencies

• Customer service excellence
• Communication and interpersonal skills
• Teamwork and cooperation
• Attention to detail
• Time management
• Problem-solving
• Basic sales and upselling skills
• Ability to work under pressure

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to carry trays, food, and beverage items safely.
• Ability to work in a fast-paced environment.

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Order accuracy
• Service speed and efficiency
• Upselling performance
• Attendance and punctuality
• Compliance with service and hygiene standards

Job Type: Full-time

Benefits:

• Employee discount
• Staff meals provided

Work Location: In person