Healthcare Account Call Center jobs

We are seeking a detail-oriented Customer Service Administrator with experience in the healthcare or medical sector to support daily administrative operations. The successful candidate will manage incoming calls, organize and process medical documentation (including faxes), and assist clients with administrative inquiries.

This role requires someone with prior administrative support experience in a healthcare setting, such as a clinic, hospital, or medical office, and a solid understanding of medical terminology to ensure accurate communication and documentation.

Key Responsibilities:

• Answer and manage incoming phone calls from clients, patients, and healthcare professionals in a professional and timely manner.

• Provide administrative support to clients and internal teams regarding healthcare-related inquiries.

• Assist with general office administration tasks, including scheduling, document management, and coordination with other departments.

• Receive, review, organize, and distribute incoming medical faxes and documentation.

• Maintain accurate records and ensure proper filing of patient or client-related information.

• Communicate effectively with healthcare providers, clinics, and other stakeholders.

• Ensure confidentiality and compliance with healthcare data privacy standards.

• Escalate urgent or complex cases to the appropriate team members when required.

Requirements:

• Previous experience in administrative support or customer service within a healthcare environment (clinic, hospital, medical office, or healthcare service provider).

• Familiarity with medical terminology and healthcare documentation.

• Experience handling high-volume phone calls and client communication.

• Strong organizational skills and attention to detail.

• Ability to manage and prioritize multiple administrative tasks efficiently.

• Proficient in basic office software and systems (e.g., email, Microsoft Office, scheduling tools).

• Excellent verbal and written communication skills.

What we offer

At Beehive-BPO Corp (Also known as SolutionCX), we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:

• Permanent WFH Setup
• Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
• Night Differential & Holiday Pay
• 13th-Month Pay Bonus
• HMO - Free for Employee and 1 free dependent
• Accident Insurance
• Paid Leave Entitlements
• Quarterly Perfect Attendance Incentives amounting to 1,500.00
• Company-Sponsored Events – Team building, employee engagement programs, and more
• Awards & Recognition Programs with monetary incentive

Job Type: Full-time

Pay: Php28,000.00 - Php32,000.00 per month

Application Question(s):

• Are you able to start immediately?
• Are you familiar with medical terminology?

Experience:

• Healthcare Account: 2 years (Required)
• eCW: 2 years (Required)

Work Location: Remote