Health Associate jobs in Makati

Job Description

Responsibilities:

• Assist in the affiliation, accreditation, and renewal of ACU/ECU/PEME providers in accordance with established standards and requirements.
• Coordinate with providers to ensure the completeness and accuracy of required documents and other accreditation requirements.
• Maintain and regularly update provider information, rates, contracts, and other relevant details in monitoring sheets and databases.
• Monitor provider records and ensure that updates and changes are properly documented and reflected in the appropriate systems.
• Respond to and coordinate provider inquiries, concerns, and requests, and assist in identifying appropriate resolutions.
• Coordinate with internal departments and cross-functional teams to facilitate timely resolution of provider-related concerns and operational issues.
• Provide day-to-day operational support to the ACU/ECU/PEME Operations Team regarding provider-related matters.
• Assist in monitoring provider performance, compliance, and adherence to established service standards and requirements.
• Build and maintain positive working relationships with affiliated providers and wellness partners to support effective service delivery.
• Assist in improving provider engagement and coordination to ensure efficient delivery of ACU, ECU, and PEME services.
• Prepare and maintain reports, monitoring tools, and documentation related to provider affiliation, renewal, rates, and other provider activities.
• Identify discrepancies or operational issues in provider information and assist in troubleshooting and implementing corrective actions.
• Ensure accuracy, completeness, and confidentiality of provider-related records and documents.
• Support process improvements and recommend practical solutions to enhance provider coordination, operational efficiency, and service quality.
• Perform other related duties and responsibilities that may be assigned in support of ACU, ECU, and PEME operations.

Experience:

• Preferably with 1–2 years of experience in healthcare, HMO, insurance, medical provider relations, clinic/hospital operations, or a related service-oriented industry.
• Experience in handling, coordinating, or communicating with medical providers, clinics, hospitals, or wellness partners is preferred.
• Experience in provider accreditation, affiliation, renewal, documentation, or rate management is an advantage.
• Experience in data monitoring, report preparation, and administrative coordination is preferred.
• Fresh graduates with relevant internship or exposure to healthcare operations may also be considered.

Qualifications:

• Bachelor’s degree in any 4-year Medical Allied course or a related field.
• Candidates from other 4-year degree programs may be considered if they have relevant experience in healthcare, insurance, HMO, or service-oriented operations.

Maxicare-Head Office, Makati City, Makati, National Capital Region, Philippines