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Job Post Details

Tier 3 Network Support agent (Hotels - Remote WFH) [PH] - job post

Peacey Systems LLC
Remote
PHP 35,000 - PHP 40,000 a month

Job details

Pay

  • PHP 35,000 - PHP 40,000 a month

Job type

  • Permanent
  • Full-time

Full job description

Last Updated: 2026-May-19
Positions still open: 2 (of 2)

Location: Remote (work-from-home, non-hybrid)

*** Please attach resume to application ***

Job Overview:

PCS is seeking highly skilled Tier 2 and Tier 3 Network Support Technicians with extensive experience solving network engineering tickets (connectivity, TCP/IP, VLAN routing) to join our team. The ideal candidate will have deep expertise troubleshooting networking equipment and security solutions, particularly Ruckus, Aruba, and Fortinet products, in the Hotel and Guest support industry.

Key Responsibilities:

- Troubleshoot captive portal solutions for hotspot authentication using various authentication mechanisms.
- Troubleshoot Ruckus and Aruba switches in hospitality environments.
- Troubleshoot Fortinet gateways and firewalls, including interfaces and Access Control Lists (ACLs).
- Work with Ruckus and Aruba Controllers & SmartZones to troubleshoot wireless networks.
- Utilize Meraki Dashboard, Ubiquity and other access controllers to troubleshoot guest connectivity.
- Utilize Nomadix Gateways and Solution IP to troubleshoot guest connectivity.
- Support various Fortinet product models, ensuring a diverse and adaptable approach to security infrastructure.

Qualifications & Experience:

- Proven experience in the hospitality industry working with networking solutions.
- Hands-on experience with Ruckus, Aruba, and Fortinet networking equipment.
- Knowledge of ACLs, VLANs, and Spanning Tree configurations.
- Expertise in firewall configuration, switch configuration, and network security best practices.
- Familiarity with co-channel interference mitigation and wireless network optimization.
- Experience integrating networks with Property Management Systems (PMS).
- Strong troubleshooting skills and ability to work in high-demand environments.
-Applicants must have dual monitors available for work or be willing to set up a dual-screen workstation.

Preferred Certifications:

- Cisco CCNA/CCNP (or equivalent)
- Meraki ECMS2 or CMSS or Paths 1,2,3
- Certifications in Aruba, Ruckus, Fortinet, or related fields are highly desirable.
- Fortinet NSE (Network Security Expert)
- Aruba Certified Mobility Associate (ACMA)/Professional (ACMP)
- Ruckus Wireless/Wired Certifications

If you are a skilled network technician with a passion for delivering exceptional connectivity solutions in the hospitality industry, we encourage you to apply!

*** Please attach resume to application ***

Job Types: Full-time, Permanent

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • 1. Have you worked with WiFi controllers in a cluster?
  • 2. What models of Ruckus switches have you touched?
  • 3. What models of Aruba switches have you touched?
  • 4. How much experience do you have with Link Aggregation Groups?
  • 5. How much experience do you have supporting Hotel/Resort networks?
  • 6. Working hours are 9am to 6pm E.S.T. (New York City) Can you easily work these hours? And on weekends?
  • 7. How much experience do you have in the Hospitality industry?
  • 8. How much experience do you have troubleshooting internet connectivity issues?
  • 9. How well do you understand TCP/IP (what are some necessary concepts)?
  • 10. How much experience do you have configuring switch stacks?
  • 11. Can you provide your own headset, internet AND computer with 16Gb RAM and two monitors?
  • 12. Can you handle a steady volume of incoming calls while also updating, advancing and closing residual tickets from previous days?
  • 13. Is your written English good enough to correspond multiple times per day with customers to resolve network engineering problems?
  • 14. Will you always prefer to pick up the phone and call a customer to provide a better CX experience for the customer?

Work Location: Remote

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