General Manager Medical jobs

Operations Manager

Company: Core Virtual Solutions (US company)

Work Setup: Fully Remote, Work-from-Home

Salary: $1300 - $1400

Responsibilities may include:

• Lead, coach, and develop client success managers to achieve departmental KPIs and deliver outstanding client experiences.
• Oversee the onboarding, transition, and offboarding of clients and virtual assistants, ensuring a seamless experience.
• Monitor client accounts to proactively identify risks, resolve escalations, and improve client retention.
• Ensure compliance with company policies, SOPs, quality standards, and service level expectations.
• Conduct regular one-on-one coaching sessions, performance evaluations, and team meetings.
• Analyze operational metrics, identify trends, and recommend process improvements to increase efficiency and scalability.
• Collaborate with the Recruitment, Sales, Marketing, and Executive teams to ensure alignment across departments.
• Review staffing requirements and coordinate workforce planning to support business growth.
• Manage attendance, productivity, and accountability while fostering a positive team culture.
• Develop, document, and continuously improve operational workflows and standard operating procedures.
• Oversee incident management and ensure timely resolution of client and independent contractor concerns.
• Prepare and present operational reports, performance dashboards, and business updates to leadership.
• Support leadership in strategic initiatives, organizational changes, and special projects.
• Identify opportunities to enhance client satisfaction, employee engagement, and operational effectiveness.
• Maintain confidentiality of client, employee, and company information at all times.
• Perform other duties and responsibilities as assigned by leadership.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Healthcare Administration, or a related field is preferred.
• A minimum of three (3) years of proven experience as an operations manager or in a similar operations leadership role.
• At least six (6) months to one (1) year of remote/work-from-home experience in a management or supervisory capacity.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Strong client relationship management and conflict resolution skills.
• Excellent leadership, organizational, problem-solving, and decision-making abilities.
• Exceptional verbal and written English communication skills.
• Experience creating, implementing, and improving Standard Operating Procedures (SOPs) and operational workflows.
• Strong analytical skills with the ability to interpret KPIs, identify trends, and implement data-driven improvements.
• Proficiency in Google Workspace, Microsoft Office, CRM systems, project management platforms, and communication tools such as Slack and Zoom.
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining a high level of accuracy and professionalism.
• Experience in the healthcare virtual staffing, BPO, or outsourcing industry is an advantage.
• Must have a reliable high-speed internet connection, a dedicated home office workspace, and equipment suitable for remote work.
• Willingness to work U.S. business hours and adapt to changing business needs.

Tech Requirements:

• Reliable high-speed internet, updated computer/laptop, webcam, and headset
• Familiarity with tools like Google Workspace, Zoom, and scheduling platforms

Benefits:

• Performance-based annual appraisals
• Sales incentives
• Monthly medical allowance (after 6 months)
• Annual bonuses
• Bi-weekly pay via Wise

Pay: From Php75,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Pay raise
• Work from home

Work Location: Remote