Game Customer Support jobs in Manila

Customer Service Representative – Gaming Account
Metro Manila | Onsite

About the Role
We are growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding career—just like many of our team members who have built their careers with us.

Job Description
We are hiring Customer Service Representatives for a Gaming Account to assist players with inquiries, technical issues, account management, and gameplay support. You will ensure excellent customer experiences while handling gaming-related concerns through chat, email, or other non-voice channels.

Key Responsibilities:
- Respond to player inquiries via chat, email, or messaging platforms
- Assist with account setup, login issues, in-game purchases, and technical problems
- Provide accurate information about game features, promotions, and events
- Resolve player concerns efficiently and professionally
- Document interactions and account updates accurately in the system
- Escalate complex or urgent issues to supervisors when necessary
- Meet quality, productivity, and player satisfaction metrics

Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid gaming account and customer service training provided

What to Expect:
- Fast-paced, player-focused environment
- Exposure to gaming systems, platforms, and community management

Requirements:
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English communication skills (written and verbal)
- Strong customer service and problem-solving skills
- Basic computer knowledge and ability to navigate gaming platforms
- Willing to work onsite in Metro Manila
- Amenable to shifting schedules

Why Work With Us?
We value enthusiasm, player engagement, and employee growth.

Compensation & Benefits:
- Up to ₱28,000 monthly basic plus incentives
- Paid gaming account training and upskilling opportunities
- Clear career growth and promotion opportunities

Workplace Culture:
- Supportive and team-oriented environment
- Ongoing coaching and mentorship
- Employee engagement and recognition programs

Apply Now
Start or grow your career in gaming customer support. Apply today and help players enjoy seamless gaming experiences.

Pay: Php18,000.00 - Php27,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person