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Full Time Home Based, Medical Data Encoder jobs

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    • Triage or respond to Zendesk support tickets within SLA guidance.
    • 1+ years of customer support or related experience in a high-volume, fast-paced customer…
    • View all Spoke jobs - Work from Home jobs - Customer Support Coordinator jobs in Work from Home
    • Salary Search: Telehealth Customer Support | Work from Home | START ASAP salaries in Work from Home
    • Review and follow up on denied or unpaid claims.
    • Strong understanding of medical billing processes and insurance claims.
    • US Medical Billing: 1 year (Preferred).
    • Performs other tasks as may be assigned from time to time.
    • On-time submission of Daily Time Record.
    • This job is responsible for the accurate implementation of…
    • Prior experience supporting a law firm or legal team strongly preferred.
    • Flag issues, bottlenecks, or process gaps to the team proactively.
    • * Opportunity for stable part-time (20 hours/week) or full-time (40 hours/week) work.
    • This includes psychology graduates, individuals with a psych major, or…
    • Review and process medical claims for submission to insurance companies or government programs.
    • Collaborate with medical staff to clarify procedures,…
    • The role requires full-time availability during U.S. Eastern Time hours.
    • Prior experience in scheduling, staffing coordination, or healthcare operations (…
    • Review and process medical claims for submission to insurance companies or government programs.
    • Collaborate with medical staff to clarify procedures,…
  • View similar jobs with this employer
    • Previous experience in a medical assistant, medical office, or healthcare-related role preferred.
    • High school diploma or equivalent (Associates or Bachelor’s…
    • High school diploma or equivalent.
    • Payroll or HR administrative support experience.
    • Associate degree or coursework in business/accounting.
    • Job Types: Full-time, Permanent.
    • Conduct quality assurance reviews of outpatient medical coding.
    • Minimum of 5 years of medical coding experience.
  • View similar jobs with this employer
    • Job Types: Full-time, Permanent.
    • Review and analyze medical records to ensure completeness and accuracy.
    • Process medical collections and billing, collaborating…
    • A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider,…
    • Follow up on unpaid claims within the standard billing cycle time frame.
    • Participate in Clubs based on your hobbies and share your passion with like minded…
    • Experience in the hospitality, travel, or cruise industry is an advantage.
    • Candidates should have a reliable internet connection and a suitable home office…

Job Post Details

Telehealth Customer Support | Work from Home | START ASAP - job post

Spoke
Remote
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Full job description

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do
  • Triage or respond to Zendesk support tickets within SLA guidance
  • Answer incoming calls from our clients, patients, and pharmacies
  • Utilize and follow SOPs for consistent experiences
  • Effectively escalate support requests per guidelines
  • Work cross functionally with other teams when required to solve an issue
  • First level technical troubleshooting
Who You Are
  • 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to adapt and move quickly, works well with change and ambiguity
  • Experience working with cross functional team to drive improvement in all parts of the company
  • Experience with ZenDesk a plus
  • Experience in Health Care is a plus
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