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IQOR Clark Work‑In‑Office Chat Support
iQor Philippines
·
3.2
Angeles 2009 P03
PHP 18,000 - PHP 29,000 a month
Permanent, Full-time
Apply on company site

Job details

PHP 18,000 - PHP 29,000 a month
Permanent, Full-time
Angeles 2009 P03

Full job description

Step into a Great Place for a Great Career!

As a Customer Support Representative in our Work In-Office Non‑Voice account, you’ll be the friendly problem‑solver behind our chat and email channels—helping customers feel heard, supported, and valued. About 80% of your work will be non‑voice, with occasional calls to ensure every customer gets the help they need. If you love assisting people, enjoy clear and thoughtful communication, and thrive in a lively, growth‑driven environment, this role is your chance to make a real impact as an iQorian.

Apply now and help us create remarkable customer experiences together!

Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Skills Requirements:

  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • You have the flexibility to work any shift, including nights and especially weekends.

Join the #iQorian squad if you:

  • Are 18 years or older, ready to dive into the action!
  • Have completed high school/senior high school – you're on your way!
  • Rock those English communication skills – talk the talk, walk the walk.
  • At least 1 year of BPO experience required.
  • Embrace the hustle of shifting schedules – we keep it dynamic!

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php29,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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