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Full Time Bus Conductor Hiring,philippines jobs in Cebu City

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    • SaaS or software customer support experience.
    • Experience guiding customers through software or online tools.
    • Experience using CRM or customer support platforms…
    • Strong organizational and time management skills.
    • Experience in administrative work or data encoding is an advantage.
    • Fast and accurate typing skills.
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    • Effective time management - being stress-resistant and good at prioritization.
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    • Noise-canceling headset or headphones with a microphone.
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    • With high school diploma or equivalent.
    • At least 2 years experience as Company Driver or Executive Driver.
    • Working Schedule: 8 AM to 8 PM, 6 days a week.
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    • Candidate must possess bachelor’s degree (on Business course or any 4 year course).
    • Has sufficient background in cashiering, preferably with POS experience.
    • This is a full-time contractual position with the potential to move to a permanent role depending on business needs.
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    • Job Types: Full-time, Permanent.
    • 1+ years of experience in customer service, appointment setting, Healthcare or a related field.
    • Diploma or Degree in any field, or equivalent work experience.
    • Greet and assist customers, providing a warm and professional experience.

Job Post Details

Customer Support Representative (Phone & Chat) - job post

Smart Apartment Data
3.6 out of 5 stars
Cebu City•Remote
PHP 420,000 - PHP 480,000 a year

Job details

Pay

  • PHP 420,000 - PHP 480,000 a year

Job type

  • Full-time

Full job description

Salary: Php 40,000 per month

Role: (Remote / Full-Time)

Locations: Philippines

Schedule: US Central Time

We're looking for a Customer Support Representative who genuinely enjoys helping people and creating outstanding customer experiences.

In this role, you'll assist customers over phone and live chat, helping them navigate our platform, answer questions, and provide a friendly, professional experience with every interaction.

If you enjoy building rapport with customers, communicate confidently in English, and learn new software quickly, we'd love to hear from you.

Responsibilities

  • Assist customers through phone and live chat.
  • Guide customers as they navigate our software platform.
  • Answer product and account-related questions with professionalism and empathy.
  • Learn our software and confidently assist customers in using it.
  • Resolve customer concerns or escalate complex issues when appropriate.
  • Maintain accurate customer notes and documentation.
    • Deliver a positive, welcoming customer experience in every conversation.


Requirements
  • At least 2 years of experience supporting customers through both phone and live chat.
  • Experience helping customers use a software platform or online application.
  • Excellent spoken and written English with the ability to communicate clearly and professionally with customers.
  • Strong computer skills and the ability to learn new software quickly.
  • Friendly, patient, and customer-focused.
  • Detail-oriented and dependable.
  • Based in the Philippines.
  • Comfortable working remotely with a reliable internet connection.

Nice to Have

  • SaaS or software customer support experience.
  • Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).
  • Experience guiding customers through software or online tools.
    • Remote customer support experience.


Benefits
  • 100% remote / home-based work
  • Monthly salary: 40,000
  • Collaborative and supportive team
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