At least 3 full years of experience in the same or similar position.
With good and solid understanding of the SDLC process, Software Quality Assurance.
Open to Fresh Graduates of the following courses:
Or any IT software related courses.
Good communication skills- oral and written.
Junior - Mid Career Level with at least two to three years of experience.
Well-experienced in NOC Environment, able to configure Cisco router and switches and…
Candidates should have 6 months to 1.5 years Call Center experience.
Preferably handling a Technical Support account with background in IT Products(specifically…
Solid experience in user support, user training or LAN administration.
Sound experience in problem resolution in a PC/LAN environment.
Must provide technical pre-sales support, consultations, presentations with Account Managers in covering customers.
Successful candidates will be providing technical support / problem resolution thru phone / email / chat.
Should also build relationships quickly with customers…
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Successful candidates endorsed for a Technical Support account will be providing technical support / problem resolution thru phone / email / chat.
Primarily responsible for Level 1/2 Technical Support, Systems Management, Administration and Project Support of customer Wintel platform.
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