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    • Assist in enhancing the guest satisfaction scores of the hotel.
    • Provide a best-fit solution to fulfill the customer needs.
    • View all Shangri-La Hotels jobs - Manila jobs - Service Associate jobs in Manila
    • Salary Search: Service Associate - Front Office (164714) salaries in Manila
    • Candidate must be a graduate of Hospitality Management or any related course.
    • Preferrably, but not necessary, has hotel-related work experience.
    • You may come from a VA, admin, customer support, member success, operations support, executive assistant, or coordination background.
    • Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
    • Can speak/understand basic english.
    • Candidate must be a graduate of Hospitality Management or any related course.
    • Preferrably, but not necessary, has hotel-related work experience.
    • Assist in enhancing the guest satisfaction scores of the hotel.
    • Provide a best-fit solution to fulfill the customer needs.
    • Knows how to use front office equipment and hotel management system (PMS).
    • Reports any unusual occurrences or requests to the Front Office Manager or Duty…
    • Investigate and report any cash shortages, overages, or discrepancies.
    • The General Cashier is responsible for safeguarding the organization's cash assets by…
    • LOCAL, PURE NON VOICE, BACK OFFICE & TEMP WAHA!*.
    • EARN UP TO 24,000 PACKAGE.
    • MUST BE COLLEGE/ASSOCIATE/2 YRS VOCATIONAL COURSE, HS(old), UNDERGRADUATE WITH 3…
    • Daily Operations: Provide hands-on operational or administrative support to your assigned department (Front Office, F&B Service, Culinary, or Corporate).
    • Possess good problem-solving skills and the ability to handle discrepancies or operational issues effectively.
    • Update B2B payment records in the ERP system.
    • Exposure to the HVAC or home services industry, or to field service management software (ServiceTitan, Housecall Pro, Jobber).
    • College graduate or equivalent professional training.
    • Ensures timely reporting of malfunctioning or maintenance deficiencies to appropriate area.
    • High school diploma or equivalent; college level is an advantage.
    • Manage inquiries via phone, email, or walk-ins.
    • Good communication and interpersonal skills.
    • Candidate must be a graduate of Hospitality Management or any related course.
    • Preferrably, but not necessary, has hotel-related work experience.

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Job Post Details

Service Associate - Front Office (164714) - job post

Shangri-La Hotels
3.3 out of 5 stars
Manila
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Location

Manila

Full job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Front Office.

As a Service Associate - Front Office, we rely you to:
Provide a best-fit solution to fulfill the customer needs
Ensure smooth efficient guest services at all times
Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:
Takes pride in being a hotelier
Loves interacting with guests
Communicates and writes with fluency in English (and local language)
Enjoys working as part of a team
Has a can-do attitude
Is a self-starter
Enjoys crafting best-fit solutions for guests

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