Front Office, Hotel Internship jobs

We are a U.S.-based startup, with various operations and we are hiring one part-time Virtual Assistant to be the voice that takes care of people who call us.

This is not cold calling. There is no outbound sales list and no scripts read to strangers. Every person you speak with has already reached out to us. Your job is to pick up, listen well, answer their questions, follow up with the ones who did not get through the first time, and make sure nobody who wanted our help falls through the cracks.

Between calls, you will keep our back office moving: updating records, scheduling, organizing documents, and handling email.

We are starting at 20 hours a week. If this works well for both of us, there is a clear path to more hours and a higher rate.

WHAT YOU WILL DO

• Answer inbound phone calls from prospective and existing clients, warmly and professionally
• Follow up by phone, text, and email with people who called or inquired but have not yet booked
• Qualify inquiries and book consultations on the calendar
• Log every call, contact, and outcome accurately in our CRM
• Maintain and update client records, files, and case details
• Manage the inbox: sort, respond to routine messages, flag anything urgent
• Prepare and organize documents, forms, and intake paperwork
• Basic data entry, scheduling, and calendar management
• Keep a simple daily log of calls handled and appointments set

WHAT WE ARE LOOKING FOR

The phone is the most important part of this job. We will weigh your voice and phone manner more heavily than anything else on your resume. You should be someone people feel comfortable with in the first ten seconds.

Required:

• Excellent spoken English, clear, neutral, easy for American callers to understand, confident on a live call
• Genuine warmth and patience on the phone; ability to stay calm with a frustrated or anxious caller
• At least 1–2 years in a phone-based role (customer service, inside sales, appointment setting, BPO, front desk, or reception)
• Strong written English for email and text follow-up
• Solid general admin skills: Google Workspace or Microsoft Office, CRM data entry, calendar management
• Reliable high-speed internet (at least 15 Mbps), a working computer, a quality noise-cancelling headset, and a quiet place to take calls
• Available during U.S. Central Time business hours
• Organized, detail-oriented, and able to follow up without being reminded

A plus, but not required:

• Experience working with a law firm or legal practice. If you have done legal intake, client follow-up, case management, or admin work for attorneys, tell us — we would love to hear about it. But if you have never worked in legal and you are excellent on the phone, please still apply. We will teach you the legal side.
• Experience with CRM platforms, VoIP or dialer systems, or e-signature tools
• Familiarity with U.S. business culture and clients

WHAT WE OFFER

• USD $5.00 – $7.00 per hour based on experience and phone skills, based on experience
• Paid weekly or bi-weekly, on time, every time
• 20 hours per week to start, with a real path to full-time as the workload grows
• Rate review at 90 days
• Fully remote, work from home
• Direct access to the owner — no layers of management, no micromanaging
• Long-term role. We are looking for someone to grow with us, not a short project.

HOW TO APPLY

Applications without the voice recording will not be reviewed. This takes five minutes and it is the single thing we care most about.

• Send your resume or CV.
• Record a 60–90 second voice message (a phone recording is fine) covering:
• - Your name and where you are based
• - A brief description of a phone-based role you have held
• - How you would handle this: a caller phones in upset because nobody has returned their call in three days
• In the first line of your message, write the word CLARITY so we know you read this posting in full.
• Tell us your available hours in U.S. Central Time.

We review applications weekly and reply to every candidate who completes all four steps.

Pay: Php30,000.00 - Php42,000.00 per month

Benefits:

• Flexible schedule

Work Location: Remote