Equipment jobs in Santa Maria

The Casino Dealer is responsible for conducting table games in accordance with company policies, gaming procedures, internal controls, and PAGCOR regulations while delivering exceptional guest services.

The position operates on a rotating assignment between casino dealing and hosting duties to ensure efficient gaming operations, enhance the guest experience, support player engagement, and promote HRC membership and loyalty initiatives.

Key Duties and Responsibilities

Table Game Operations

• Conduct assigned table games in accordance with approved gaming procedures, internal controls, house rules, and PAGCOR regulations.
• Accurately accept wagers, deal cards, spin wheels, or operate gaming equipment based on the assigned game.
• Compute and pay winning bets, commissions, and payouts accurately while collecting losing wagers.
• Maintain the pace, integrity, and fairness of every game.
• Monitor table activities and immediately report suspicious, irregular, or disputed transactions to the Pit Supervisor.
• Safeguard gaming chips, cards, dice, gaming equipment, and table inventories.
• Assist in table opening, closing, fills, credits, and chip inventory procedures.
• Maintain cleanliness, organization, and readiness of assigned gaming tables.
• Explain game rules and procedures to guests when necessary.
• Maintain professionalism and provide excellent customer service at all times.

Casino Hosting and Guest Relations

• Welcome and assist guests entering the HRC Table Games area.
• Assist guests in completing HRC membership applications and player registration requirements.
• Endorse completed membership applications to the Marketing Host or designated personnel for processing.
• Encourage new and existing players to enroll in HRC membership and loyalty programs.
• Collect and verify player information to support customer engagement, marketing, and promotional activities.
• Escort or guide guests to the HRC gaming room or other designated areas when required.
• Coordinate beverage service and other reasonable guest requests.
• Provide information on HRC membership benefits, promotions, tournaments, events, and available gaming services.
• Build and maintain positive relationships with players to encourage repeat visits and customer loyalty.
• Maintain a welcoming, organized, and professional gaming environment.

Customer Service

• Deliver courteous, professional, and personalized service to all guests.
• Respond promptly to guest inquiries and requests.
• Handle guest concerns professionally and coordinate with the Pit Supervisor for timely resolution.
• Maintain composure and professionalism while working in a fast-paced gaming environment.

Compliance and Operational Support

• Comply with PAGCOR regulations, AMLA requirements, company policies, gaming procedures, and internal controls.
• Maintain confidentiality of player and company information.
• Report operational discrepancies, guest disputes, suspicious activities, and compliance concerns immediately.
• Attend required meetings, trainings, and operational briefings.
• Perform other operational and customer service duties assigned by Management.

QUALIFICATIONS

Education

• At least a High School Graduate; college level or a Bachelor's Degree in any field is an advantage.

Experience

• At least one (1) year of experience as a Casino Dealer is preferred.
• Previous experience in casino gaming operations or customer service is an advantage.

Knowledge

• Knowledge of casino table games, gaming procedures, and internal controls.
• Basic understanding of PAGCOR regulations, AMLA requirements, and responsible gaming principles.

Skills

• Strong numerical aptitude and mental arithmetic skills, including accurate computation of commissions and payouts.
• Excellent customer service and interpersonal skills.
• Strong communication and relationship-building abilities.
• Ability to work efficiently under pressure in a fast-paced casino environment.
• Honest, trustworthy, and attentive to detail.

Other Requirements

• Well-groomed and professional in appearance.
• Customer-oriented with a friendly and professional demeanor.
• Physically fit and able to stand for extended periods.
• Willing to work rotating shifts, weekends, holidays, and night schedules.
• Able to maintain confidentiality of company and player information.

Pay: Php25,000.00 - Php28,000.00 per month

Benefits:

• Company events
• Health insurance
• On-site parking

Work Location: In person