Network Operations Engineer - Philippines

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Must Have

• 3+ years of hands-on experience in network engineering, network operations, network support, or a related field.
• Solid understanding of networking fundamentals, including IP addressing, subnetting, routing, Ethernet switching, VLANs, and STP.
• Experience with network troubleshooting and packet capture analysis.
• Knowledge of network security technologies, including stateful firewalls, VPNs, IPsec, TLS, web filtering, and proxy solutions.
• Understanding of identity and access management protocols such as SAML, OAuth, LDAP, or SCIM.
• Familiarity with networking in at least one public cloud environment: AWS, Microsoft Azure, GCP, or OCI.
• Strong English communication skills and the ability to interact confidently with international customers.
• Ability to work independently, follow technical procedures, and manage tasks during scheduled shifts.
• Willingness to work on Saturdays and Sundays, with two additional weekdays off according to an agreed schedule.

Nice to Have

• Experience with network deployments, migrations, or implementation projects.
• Previous experience in Professional Services, NOC, managed services, telecommunications, ISP, or network security vendor environments.
• Familiarity with SASE or SD-WAN solutions.
• Experience with Cato Networks or similar network security platforms.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+, JNCIA, Fortinet NSE 4, Check Point CCSA, or Palo Alto Networks certifications.

We are looking for a Network Operations Engineer to join our client's Professional Services team and support customers implementing and migrating to the Cato Networks SASE platform. In this role, you will work closely with customers and internal engineering teams to support network deployments, execute migration procedures, troubleshoot technical issues, and ensure smooth service transitions. This is a hands-on, customer-facing role focused on network operations, implementation, and technical support. You will work with established procedures and migration plans prepared by senior engineers, with opportunities to develop your expertise in network security and SASE technologies.

• Support customers during network deployments, migrations, and implementation activities.
• Participate in customer calls during scheduled migration and cutover windows.
• Execute migration procedures and configuration changes using established documentation and workbooks.
• Troubleshoot network connectivity, routing, switching, firewall, and VPN issues.
• Verify network functionality following configuration changes and migrations.
• Provide technical support to customers and service provider partners.
• Assist Customer Success Engineers by handling customer inquiries, configuration updates, and status reporting.
• Coordinate issue resolution with internal teams and escalate complex technical problems when necessary.
• Review product enhancements and updates with service provider partners.
• Document technical activities, findings, and follow-up actions.