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    • At least 1 year of working experience as support/staff or first- or second-level technical support engineer.
    • Diligently attends to assigned tickets and provides…
    • View all Systemantech, Inc jobs - Makati jobs - New Graduate jobs in Makati
    • Salary Search: Jr. Desktop Support Engineer - Open for Fresh Graduates salaries in Makati
    • See popular questions & answers about Systemantech, Inc
    • Opportunities to advance to Tier 3 support roles.
    • Strong verbal communication skills — must be comfortable providing support over the phone.
    • Provide first-level technical support via phone, email, chat, and remote support.
    • Escalate complex technical issues to the appropriate support teams.
    • Provide technical support for IT hardware (desktops, laptops, printers, POS systems, biometric devices, network equipment) and minor software issues.
    • Experience with desktop infrastructure support and basic network cabling.
    • Handle assigned tickets and provide support within agreed SLAs.
    • The role provides Level 1 IT desktop support to ensure uninterrupted daily operations.
    • Provides Level 1 support (phone and remote) and Level 2 support (on-site)…
    • Experience with desktop infrastructure support and basic network cabling.
    • Handle assigned tickets and provide support within agreed SLAs.
    • At least two (2) years of relevant experience in desktop or technical support.
    • Provide on-site and remote technical support to end-users.
  • View similar jobs with this employer
    • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
    • 2+ year of experience in a desktop support, helpdesk, or IT…
    • 2-3 years’ experience in desktop support.
    • This position assists staff with technical support of desktop computers, applications, and related technology.
    • Experience in desktop or technical support is an advantage.
    • Provide technical support for desktop computers, laptops, printers, and other IT equipment.
    • At least 2 years work experience in desktop support.
    • Responsible for handling inter-department requests for I.T. related support, its proper logging, reporting,…
    • Escalate unresolved issues to higher-level support teams or vendors when necessary.
    • Respond to technical support requests via phone, chat, email, or in person.
    • Troubleshoot hardware issues with laptops, desktops, and printers.
    • This is a full-time, onsite position located in Eastwood, Libis, Quezon City.
    • Responsible with level 1 (phone & remote) & level 2 (on site) support.
    • Experience in managing IT desktop infrastructure and network cabling.

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Job Post Details

Jr. Desktop Support Engineer - Open for Fresh Graduates - job post

Systemantech, Inc
2.8 out of 5 stars
Makati
PHP 18,000 a month

Job details

Pay

  • PHP 18,000 a month

Job type

  • Fresh graduate
  • Full-time

Location

Makati

Full job description

Key Functions:

  • Primarily responsible for the deployment, installation, and configuration of PC, laptops, and printers.
  • Diligently attends to assigned tickets and provides support within the specified SLAs.
  • Regularly updates on the status of the assigned incident or service request and updates the service desk on incidents and service requests encountered beyond the assigned incident or service request.
  • Responsible for performing regular maintenance of a PC desktop/laptop and like (such as but not limited to defragmentation, patches, and virus updates).
  • Performs formatting/cloning of PCs, desktops, and laptops as needed.
  • Troubleshoots hardware problems, replaces defective parts, and escalates to the authorized person
  • Responsible for assisting end-users on standard applications and specialized software and network connection configuration, testing, and basic troubleshooting.
  • Escalates problems that require immediate attention of the service desk, team leader, or appropriate authorities and performs any relevant tasks that may be assigned from time to time.

Qualifications

  • At least 1 year of working experience as support/staff or first- or second-level technical support engineer
  • Bachelor's / College Degree
  • Computer/Telecommunication, Computer Science/Information Technology, Business Studies,/Administration/Management

Competencies (Knowledge, Skill, Ability, etc.)

  • IT Hardware, IT Network/Sys/DB Admin, and IT Software with strong knowledge in operating systems.
  • Committed to achieving objectives despite obstacles, sustaining program momentum, and effectively using a range of leadership and influencing styles.
  • Must have both good communication and technical skills.
  • Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
  • Able to handle and pacify irate customers.
  • Fast learner and can easily adapt and build rapport with customers/users.
  • Good customer service skills.
  • Knowledgeable in PC Troubleshooting

Benefits:

  • Company Christmas gift
  • Health insurance

Application Question(s):

  • Are you willing to accept an 18k gross salary?

Experience:

  • Ticketing System: 1 year (Required)

Work Location: In person

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