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    • From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer…
    • View all Catch Creation, LLC jobs - Work from Home jobs
    • Salary Search: CS Phone VA salaries
    • In this role, you will lead our product launch framework, ensuring all storefront listings are fully verified, accurate, and active prior to inventory arrival…
    • Job Type:* Part-Time / Contract.
    • The ideal candidate understands how to create engaging short-form content that captures attention, communicates a strong brand…
    • The E-Commerce Specialist will be responsible for MediCard’s online retail channels — the MediCard website and the digital marketplaces Shopee, Lazada, and…
    • Job Type: Full-time, Contractor.
    • Pay: 150,000-200,000 per month plus performance bonus and benifits.
    • We are seeking a highly experienced Senior Ecommerce…
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    • Ecommerce Operations AssistantFull-Time · Remote.
    • We’re hiring a full-time Ecommerce Operations Assistant to be the tactical backbone of our team.
    • 300+ Amazon product launches run end to end.
    • Founded by an operator with 8+ years building and scaling Amazon brands.
    • 40-hour week across five 8-hour days.
    • Pay:* Php30,000 – Php45,000 per month (depending on experience).
    • Work Schedule (PST – California Time)*.
    • 11:00 AM – 8:00 PM PST (most of the time).
    • The eCommerce Customer Experience (CX) Analyst is responsible for supporting the design, administration, analysis, and reporting of customer feedback programs…
    • In this remote role, you will be responsible for managing, optimizing, and growing our online sales channels.
    • Working Hours & Conditions: Mondays to Fridays, 7:…
    • We’re looking for a skilled Shopify Developer to join our team and build high-performing, conversion-focused e-commerce websites.
  • View similar jobs with this employer
    • 2 years+ of customer service experience - ecommerce experience a plus.
    • Handling tickets from start to finish utilizing various tools.
    • Oversee day-to-end e-commerce operations (catalog, price checks, campaign execution, inventory management, shipping, logistics, customer service and returns)…
    • You'll work across a portfolio of brands, owning the numbers behind their Amazon performance — building models, surfacing insights, maintaining reporting…
  • View similar jobs with this employer
    • From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer…

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CS Phone VA
Catch Creation, LLC
Remote
PHP 4.25 an hour
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Job details

PHP 4.25 an hour
Remote

Full job description

About Catch Creation

Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

WHAT'S IN IT FOR YOU?

  • Pay Rate: $4.25 per hour
  • Permanent Work from Home
  • Bi-weekly paycheck
  • Performance Bonuses and Incentives
  • 6th month and annual anniversary bonus
  • Up to 17 days of paid leave credits


JOB DESCRIPTION:

We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.


Key Responsibilities:

  • Answer inbound customer calls and provide assistance with:
    • Product inquiries
    • Website navigation and technical assistance
    • Billing questions and charges
    • Order status and tracking
    • Returns and replacements
  • Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
  • Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
  • Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.

MINIMUM QUALIFICATIONS:


  • Above-average verbal communication skills with a clear, neutral accent
  • Strong customer service and interpersonal skills
  • Above-average technical proficiency and ability to quickly learn new systems
  • Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
  • Minimum of one (1) year of BPO experience in a customer service account
  • High level of reliability and accountability, with flexibility to work varying schedules

SYSTEM REQUIREMENTS:

  • Intel i5 processor or comparable equipment with at least 4GB RAM
  • Reliable high-speed internet connection with a minimum speed of 30 Mbps
  • Noise-canceling headset, required for use during the screening and interview process
  • Dual monitors, required to be available by the first week of deployment

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