Direct Hiring jobs in Malabon

Customer Service Representative - Non-Voice
Metro Manila | Onsite

Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities:

• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong written English communication
• Detail-oriented, solution-driven, and customer-focused
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila

Open for

• Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
• Applicants with direct customer interaction experience are welcome to apply
• Career shifters and fresh graduates are encouraged to apply

Why Join Us

• Competitive pay with incentives
• Career growth and skill-building opportunities
• Collaborative, supportive, and dynamic team environment

Apply Now
Start your career in non-voice customer support at Sapient and help clients through chat and email while growing professionally.

Pay: Php18,000.00 - Php26,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training

Work Location: In person