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IT Helpdesk - job post

Addiction Pet Foods
2.0 out of 5 stars
Remote

Job details

Job type

  • Part-time

Full job description

IT Helpdesk (Part-Time | Remote)

Location: Remote (Philippines)
Schedule: 4–6 hours per day | Monday to Friday
Employment Type: Part-Time

We're currently looking for an experienced IT Helpdesk Specialist to support our global remote workforce. This role is best suited for someone who enjoys troubleshooting technical issues, working independently, and taking ownership of IT support activities in a remote environment.
The successful candidate will provide day-to-day technical support, monitor company systems, manage IT assets, and help maintain a secure and reliable IT environment for employees across multiple locations.

Key Responsibilities:
  • Provide first-level technical support for hardware, software, printers, email, remote access, and network-related concerns.
  • Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals.
  • Manage user accounts, permissions, and access across business applications.
  • Monitor devices and endpoints using Remote Monitoring & Management (RMM) tools.
  • Perform routine maintenance, software updates, and system patching.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and remote access.
  • Maintain an accurate inventory of IT equipment, software licenses, and company-issued assets.
  • Assist with equipment deployment, retrieval, and occasional onsite asset verification.
  • Support cybersecurity initiatives, including endpoint protection, antivirus, multi-factor authentication (MFA), and user awareness.
  • Maintain documentation for incidents, procedures, and technical guides.
  • Provide support during system implementations, upgrades, and other IT projects as required.

Qualifications:
  • Minimum of 2 years' experience in an IT Helpdesk, Desktop Support, or Technical Support role.
  • Experience supporting users in a remote or work-from-home environment.
  • Working knowledge of:
    • Remote troubleshooting tools.
    • RMM platforms.
    • Microsoft 365 and/or Google Workspace.
    • Windows operating systems.
    • Basic networking (LAN, Wi-Fi, VPN).
    • IT asset management.
    • Endpoint security and antivirus solutions.
  • Familiarity with IT ticketing systems and service management processes is an advantage.

We're Looking For Someone Who:
  • Takes ownership of assigned tasks and follows issues through to resolution.
  • Works well with minimal supervision.
  • Has a strong sense of accountability and urgency.
  • Communicates professionally with users at all levels.
  • Is proactive in identifying problems and recommending improvements.
  • Adapts well to changing priorities and supports a global team effectively.

Work Arrangement:
  • Fully remote.
  • Part-time (4–6 hours per day, Monday to Friday).
  • Occasional on-call support for critical issues.
  • Occasional onsite visits for IT asset verification.
  • Candidates must have their own computer and a reliable internet connection.

If you're looking for a flexible remote opportunity where you can make a meaningful contribution to a growing international business, we'd be happy to hear from you.
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