Desktop Support Specialist jobs

• Respond to and resolve IT support tickets
• provide first-line support for:
• Login issues
• Password resets
• MFA issues
• Email and application access
• Escalate complex issues when necessary

User & Account Management

• Create, modify, and disable user accounts in Active Directory
• Assign appropriate permissions to shared drives and folders
• Set up and manage email accounts (Microsoft 365 and/or Google Workspace)
• Support onboarding and offboarding of staff

Email & Productivity Tools

• Support Microsoft 365 (Outlook, Word, Excel, Teams)
• Assist with email migration projects (e.g., Outlook/Exchange to Google Workspace)
• Manage licenses for Microsoft and Google products

Desktop, Printer & Network Support

• Configure printers on the network and troubleshoot connectivity issues
• Support Windows desktops and laptops
• Install and configure standard business applications
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN access)

Infrastructure & Cloud Support (Tier 2 / Senior Responsibilities)

• Assist with maintenance of on-premises servers
• Support firewall and network equipment (under guidance or escalation)
• Participate in cloud migration efforts
• File servers
• Email
• Identity and access
• Assist with documentation of systems, procedures, and configurations

Required Skills & Experience

• 1–5+ years of IT support or help desk experience (depending on level)
• Working knowledge of:
• Windows OS
• Active Directory
• Microsoft 365
• Basic networking concepts (DNS, DHCP, IP addressing)
• Experience supporting printers and shared network resources
• Strong troubleshooting and customer service skills
• Ability to document issues and solutions clearly

Preferred / Bonus Experience

• Experience with cloud platforms (Google Workspace, Azure, AWS)
• Experience migrating from on-premises servers to the cloud
• Familiarity with:
• Firewalls
• Backup systems
• VPNs
• Healthcare or regulated-environment experience (HIPAA a plus)

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Job Types: Full-time, Permanent

Pay: Php240,000.00 per year

Benefits:

• Work from home

Work Location: Remote