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    • 1–3 years of Mac & Windows desktop support experience.
    • Escalate complex issues to higher-level support teams.
    • You’ll ensure smooth IT operations across Windows,…
    • At least one (1) to three (3) years of relevant experience in IT support, systems administration, or technical support.
    • Networking fundamentals (LAN/WAN/Wi-Fi).
    • Serve as the front line of client interaction— every support touchpoint shapes how clients feel about Ignition.
    • Client-Facing Skills*(Equally Weighted).
    • Technical support: 1 year (Required).
    • Diligently attends to assigned tickets and provides support within the specified SLAs.
    • 1–3+ years of experience in IT support, helpdesk, or desktop support.
    • Deliver consistent and high-quality IT support across all available channels.
    • The person will provide general IT and desktop support, system access and application support, as well as asset and endpoint management.
    • Ensure excellent customer service and user support experience.
    • Previous IT support or help desk experience is an advantage.
    • Experience in desktop support, including laptops, user administration, antivirus, endpoint security, and security protocols.
    • Can start by June 1 or earlier.
    • Provide support for related project services and support PMs in managing project scope and risks;
    • Provide escalation support as required, working to resolutions…
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    • This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades.
  • View similar jobs with this employer
    • Role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.
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    • Provide on-site technical support for desktops, laptops, printers, and IT peripherals.
    • Experience in on-site deployments, hardware troubleshooting, and user…
    • Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
    • New Starter Onboarding and Induction.
    • Minimum of 2 years’ experience in desktop support or a similar role.
    • Knowledge of remote support tools and techniques.
    • Provides emergency after-hours senior executive support as required.
    • Provides after-hours on-call support when needed.

Job Post Details

TechOps Support Specialist (Work from Home / Hybrid / US Shift) - job post

Optimum Source Inc.
3.7 out of 5 stars
Work from Home
PHP 30,000 - PHP 50,000 a month

Job details

Pay

  • PHP 30,000 - PHP 50,000 a month

Job type

  • Permanent
  • Full-time

Location

Work from Home

Full job description

Job Title: TechOps Support Specialist
Location: Metro Manila (Hybrid/Onsite)
Salary Range: ₱30,000–₱50,000 per month

About the Role
A leading global agency is seeking a TechOps Support Specialist to provide day-to-day technical support for employees. You’ll ensure smooth IT operations across Windows, Mac, and Google Workspace environments, supporting both hardware and software needs.

Key Responsibilities

  • Provide first-level technical support via phone, email, and in-person.
  • Log and track support requests in ITSM tools (Freshservice, Jira, etc.).
  • Troubleshoot hardware/software issues (HP/Dell, Windows, macOS, iOS).
  • Manage user accounts, password resets, and access permissions.
  • Install/configure software and deploy hardware for new users.
  • Support onboarding/offboarding processes.
  • Maintain IT asset records and contribute to knowledge base.
  • Escalate complex issues to higher-level support teams.
  • Conduct basic user training on IT tools.

Qualifications

  • 1–3 years of Mac & Windows desktop support experience.
  • Strong knowledge of Apple macOS/iOS hardware.
  • Experience with Google Workspace administration.
  • Familiarity with Active Directory and conference room technologies.
  • Bachelor’s degree in IT/Computer Science preferred.
  • Strong problem-solving and documentation skills.

Pay: Php30,000.00 - Php50,000.00 per month

Work Location: Remote

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