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Booking & Reservations | Beginner Friendly | Call Center Representative - job post

Sapient MNL
SM City Fairview
PHP 18,000 - PHP 26,000 an hour

Job details

Pay

  • PHP 18,000 - PHP 26,000 an hour

Job type

  • Permanent
  • Fresh graduate
  • Full-time

Location

SM City Fairview

Full job description

We are looking for detail-oriented and reliable individuals to handle booking and reservation tasks in a pure non-voice environment. This role is ideal for beginners, fresh graduates, or anyone who prefers chat, email, or system-based work with no phone calls required.

Key Responsibilities

  • Process booking and reservation requests through online systems
  • Update, modify, or cancel reservations as needed
  • Respond to customer inquiries via chat or email only
  • Ensure all booking details are accurate and complete
  • Follow step-by-step guidelines and company procedures
  • Maintain organized records and data entries
  • Coordinate with internal teams when necessary

Qualifications

  • No prior experience required (training will be provided)
  • Basic computer skills and ability to navigate online systems
  • Good written communication skills
  • Attention to detail and accuracy
  • Willingness to learn and follow instructions
  • Ability to work independently and manage simple tasks

Preferred (But Not Required)

  • Experience with booking platforms or data entry
  • Basic understanding of customer service concepts
  • Familiarity with email or chat support tools

What We Offer

  • Pure non-voice work (no calls)
  • Beginner-friendly role with training provided
  • Fixed or flexible shifts (depending on account)
  • Opportunity to gain experience in booking and reservation systems
  • Supportive team and clear workflows

Pay: Php18,000.00 - Php26,000.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Free parking
  • On-site parking
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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