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REMOTE Customer Service Management- US Retail Company - job post

Appliance Factory Mattress Kingdom
3.7 out of 5 stars
Philippines•Remote
From PHP 45,000 a month

Job details

Pay

  • From PHP 45,000 a month

Job type

  • Permanent
  • Full-time

Full job description

PLEASE REVIEW JOB DETAILS CEREFULLY BEFORE SENDING AN APPLICATION.

Join the Nation’s 7th Largest Independent Appliance Retailer!

Be part of a recession-proof industry with huge growth potential! We are looking for a goal-driven, innovative, and committed individual to support our business based in Colorado, USA. If you have strong soft skills and a positive mindset, you’ll thrive in our collaborative work culture.

Why Join Us:

  • Permanent remote setup
  • Competitive salary
  • Stable and secure job
  • Career advancement opportunities
  • Year-end bonus
  • Join a growing team of nearly 50 remote contractors from the Philippines who have been working with us directly for over 3 years

Schedule:

  • Monday- Friday
  • 8 AM to 5PM US Timezone
  • Schedule is subject to change depending on the operational needs.

Location: Remote (Philippines)

We are looking for a full-time Customer Service Manager / Appliance Product Specialist to join our growing team. This is not a freelance or part-time role. We are seeking experienced professionals with strong leadership backgrounds in customer service or BPO operations who are looking for long-term career growth in appliance sales and product management.

Job Overview

The role primarily starts with customer chat support, assisting customers with appliance inquiries, product recommendations, and order coordination. As you gain product knowledge and experience, there is an opportunity to advance into appliance sales, brand management, and product specialist roles.

This position requires strong management skills, excellent English communication, problem-solving abilities, and attention to detail.

Responsibilities

  • Handle customer chat support professionally and efficiently
  • Assist customers in selecting appliances based on their needs
  • Learn and understand appliance products, features, sizing, and specifications
  • Coordinate product orders, delivery schedules, and customer concerns
  • Ensure products fit customer requirements and space specifications
  • Manage customer expectations and provide excellent customer experience
  • Work closely with internal teams to ensure smooth order processing
  • Maintain professionalism and integrity in all customer interactions

Qualifications

  • Previous leadership or management experience in Customer Service or BPO industry
  • Excellent English communication skills (written and verbal)
  • Strong problem-solving and organizational skills
  • Ability to multitask and manage customer concerns effectively
  • Professional, reliable, and detail-oriented
  • Willing to learn appliance products and sales processes
  • Full-time availability required

Technical Requirements

  • Workstation: Dual monitors for efficient multitasking.
  • Internet: High-speed internet connection.
  • Backup: Backup device/battery and internet connection.
  • Equipment: Webcam and USB type headset with noise cancellation feature.
  • Workspace: A quiet, distraction-free work environment.

Job Type: Full-time

Benefits:

  • Paid training
  • Pay raise
  • Career Advancement opportunities
  • Work from home

Job Types: Full-time, Permanent

Pay: From Php45,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Work Location: Remote

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