Skip to main content
Post your resume and find your next job on Indeed!

Customer Service Specialist Work From Home jobs

Sort by: -
    • Previous experience in customer service, preferably in a BPO or call center environment.
    • Requires fast internet speed at home.
    • View all CEF Solutions Inc. jobs - National Capital Region jobs - Customer Service Representative jobs in National Capital Region
    • Salary Search: Customer Service Representative - Work from Home salaries in National Capital Region
    • Strong customer service and interpersonal skills.
    • Willing to work from 10pm to 2am, Philippine time.
    • Check in with customers periodically to ensure they are…
    • At least 5 years of customer service support including phone-based support.
    • At least 3 years experience handling serious customer complaints or complex customer…
    • Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are…
    • Actively work on customer service-related cases and follow through to resolution.
    • 2+ years of customer service or call center experience.
    • Experience in behavioral health, psychiatry, or healthcare customer service preferred but not required.
    • Prior experience in customer service, patient support,…
    • Ability to work U.S. office hours.
    • 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not…
  • View similar jobs with this employer
    • 2+ years of customer support, client service, or account coordination experience.
    • A track record of resolving issues and keeping customers happy.
  • View similar jobs with this employer
    • Willing to work U.S. time zones, including nights, weekends, and holidays.
    • We are specifically looking for one candidate with a background in QuickBooks…
    • Proven experience in a customer service or related role.
    • Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
    • Proficiency in using CRM systems and other customer service tools.
    • Proficiency in using CRM software and other customer service tools.
    • 2+ year of customer service experience.
    • Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer…
    • Resolve customer concerns efficiently while maintaining a high standard of service quality.
    • 3+ years of experience in a customer service or call center…
    • Identify opportunities to enhance service processes and overall customer experience.
    • 2+ years of customer service experience within an e-commerce environment;…
    • Resolve customer issues efficiently while maintaining a positive customer experience.
    • Help improve products, services, and customer support processes.

People also searched:

staff
vendor management
work abroad
work abroad hiring
work abroad no experience
customer service
data annotation work from home
front desk
gorgias

Job Post Details

Customer Service Representative - Work from Home - job post

CEF Solutions Inc.
3.7 out of 5 stars
National Capital Region•Remote

Job details

Job type

  • Fixed term
  • Temporary

Full job description

About Us:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

The Customer Service Representative serves as the first point of contact between the company and its customers. This role involves assisting customers with inquiries, troubleshooting issues, processing orders, and offering solutions to problems while maintaining a high level of professionalism and customer satisfaction.

ROLES AND RESPONSIBILITIES:

  • Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner.
  • Provide accurate, valid, and complete information to customers.
  • Resolve customer issues and complaints efficiently and professionally.
  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve customer issues by providing appropriate solutions.
  • Escalate unresolved issues to higher-level support when necessary.
  • Maintain clear, concise, and courteous communication with customers.
  • Document all interactions and maintain accurate records of customer issues and resolutions.
  • Provide timely and effective follow-ups to ensure customer satisfaction.
  • Stay updated on product knowledge, company policies, and procedures.
  • Utilize available resources and tools to provide accurate information to customers.
  • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
  • Continuously strive to improve efficiency and effectiveness in handling customer inquiries.
  • Work collaboratively with team members and other departments to resolve customer issues.

QUALIFICATIONS:

  • Excellent verbal and written communication skills.
  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in customer service, preferably in a BPO or call center environment.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Ability to multitask and manage time effectively.
  • Good interpersonal skills and a customer-focused attitude.
  • Proficiency in using chat and email platforms, as well as CRM software.
  • Strong problem-solving skills and attention to detail.

OTHER QUALIFICATIONS:

  • Must be able to work from home with a secure, distraction-free environment (Temporary)
  • This is currently a work-from-home position, but it may change based on business needs. Candidates must be open to working on-site in Mandaluyong or Ortigas if required.
  • Requires fast internet speed at home
  • Typing speed of at least 35wpm with 90% Accuracy
  • Open to working on a shifting schedule, including holidays and weekends.
  • Able to start immediately
Let Employers Find YouUpload Your Resume