Customer Service Specialist Work From Home jobs

JustPressOne is a fast-growing BPO company dedicated to providing exceptional services to our clients and customers. As we continue to expand our reach, we are seeking enthusiastic and motivated individuals to join our team. If you are a results-driven professional with excellent communication skills and enjoy connecting with people, this could be the perfect opportunity for you.

We are currently looking for Customer Service Representatives to join our vibrant team. In this role, you will be the first point of contact of our valued customers. Your primary responsibility will be to provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive overall customer experience. This role requires strong communication skills, empathy, and the ability to work collaboratively with other team members to achieve customer satisfaction goals.

Responsibilities:

• Receive high volume inbound calls with excellent customer service skills
• Communicate with customers through chat/sms
• Make outbound calls to provide customer updates
• Schedule customer appointments
• Respond promptly and professionally to customer inquiries via phone
• Resolve customer issues and complaints with a focus on finding effective and efficient solutions
• Provide accurate information about the services being performed
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Collaborate with other departments to address and resolve customer concerns
• Stay up to date on product knowledge and company policies to provide accurate information to customers
• Work towards achieving individual and team performance targets

Qualifications:

• Very good to excellent English communication skills
• Very good comprehension skills
• Able to multi-task and keen to details.
• Works well under pressure
• Can work with minimal supervision.
• Results driven and goal achiever.
• High school diploma or equivalent; college degree is an advantage.
• One (1) year of BPO experience
• Handled international voiced campaigns for CUSTOMER SERVICE
• Has own PC / Laptop, headset, and a reliable internet.
• Has quiet/conducive work environment.

PC Requirements: (need not apply if PC is not compatible with below)

• Operating System: Windows 10 or 11
• Processor: Intel core i3 / i5 / i7 10th Generation or Above / AMD ryzen 5 3400 Above
• RAM: 8gb RAM or Above
• Display: 2 Monitors (atleast 24 inch) or obtain one after being hired, before the start date.
• Storage: 256 GB SSD / M.2 / Msata
• Internet Speed: 50mbps or Above ( Must have a back up internet with different provider)

Start next week and be part of the best team that sets you up for great opportunities. Here at JustPressOne, we offer the following benefits:

• Great pay & culture
• Non-taxable allowance & night differential
• Complete government mandated benefits
• 13th-month pay.
• Opportunities for career advancement within the company.
• Leave credits and Health insurance benefits!
• Remote work set-up
• Employment engagement activities & other perks

Interested applicants may also submit their application directly to our online form: https://forms.gle/fZwnDV2eCmkkK9X57

Job Type: Full-time

Pay: Php26,500.00 per month

Benefits:

• Work from home

Work Location: In person