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Customer Service Representative
SMDigital
Remote
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

WHAT YOU'LL OWN

  • Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
  • Resolve customer concerns efficiently while maintaining a high standard of service quality
  • Accurately document all interactions, updates, and resolutions in the system in real time
  • Coordinate with internal operations teams to ensure seamless case handling and follow-through
  • Identify recurring issues and escalate patterns to supervisors proactively
  • Meet and consistently maintain daily and weekly performance targets
  • Support the operations team during high-volume periods with flexibility and a solutions-first mindset
  • Uphold company policies, compliance standards, and quality guidelines in every interaction

WHO YOU ARE

  • 3+ years of experience in a customer service or call center environment (Required)
  • Operations-oriented — you understand that consistency, accuracy, and process matter
  • A clear, professional communicator — written and verbal, every single time
  • Detail-driven and thorough when documenting cases and following through on commitments
  • Calm under pressure and able to manage high call volumes without compromising quality
  • A reliable, accountable teammate who shows up consistently and takes ownership of their work
  • Tech-savvy and comfortable navigating multiple systems and tools simultaneously
  • Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

  • Full-time remote work with a complete WFH support program
  • Maxicare HMO + PhilHealth coverage
  • SIL, PTO, and a special birthday leave
  • Paid vacation leave
  • Zero-interest employee loan program
  • Performance bonuses and merit-based recognition
  • Monthly Gen Pow-Wows and team engagement events with prizes
  • Arvios Leadership Development Academy and workshop programs
  • Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

  • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
  • For Windows users: Windows 11 OS is required
  • Noise-Cancelling Headset
  • Dual Monitor is mandatory
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

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