Customer Service Representative jobs in SM City North EDSA

We are a premier U.S.-based IT services and managed technology provider. We have built a reputation for reliability, technical excellence, and, most importantly, a strong, people-first team culture.

We are currently expanding our Philippines-based team and are looking for dedicated individuals who want a stable, long-term career home.

Are you a clear communicator with excellent organizational skills?

We are looking for FREESH GRADS interested in Admin Assistant/CSR work to support our expanding team and act as the central coordinator for our services.

While this is an administrative role, the core of the job is communication and coordination.

You will be the first voice our clients hear when they call, and you will be responsible for ensuring our team is scheduled efficiently.

Key Responsibilities

• Call Handling: Professionally answer incoming calls from US clients. You must be comfortable managing phone inquiries with a warm, professional demeanor.
• Scheduling & Coordination: Manage the calendars of our US-based team, scheduling onsite visits and remote support sessions.
• Ticket Management: Gather details from clients regarding their technical issues and accurately log them into our system.
• Client Communication: Keep clients updated on appointment statuses via phone and email.
• General Admin: Assist with operational reporting and data entry to keep our service board organized.

Qualifications

• Communication Skills: EXCELLENT English communication skills is a must. You must be confident speaking over the phone with American business clients.
• Education: Must be a graduate of any 4-year course.
• Experience: Previous experience in an Admin, Coordinator, or Customer Service role is preferred. Experience with scheduling or dispatching is a major plus.
• Soft Skills: Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Tech Savvy: Proficient in Microsoft Office and Google Workspace.

Work Setup

• 100% Remote Work (Work from Home)
• Note: MUST have a reliable internet connection and a quiet, noise-free workspace for taking calls.

Compensation & Benefits Package

We take care of our team.

(Think of what perks await upon completion of probationary status!)

• Monthly Salary: Up to PHP 18,000 (TAX-FREE!!!)
• Annual Yearly Bonus
• Health & Security: HMO coverage starting on your 3rd Month (plus other benefits after 6th month)
• Time Off: Paid Leaves and Paid Training
• Career: Opportunities for promotion and professional development.

Why You’ll Love Working With Gravity Systems

• Stability: We are looking for long-term team members. We value tenure and loyalty.
• Great Culture: Join a supportive, people-first culture where you are treated with respect.
• Key Role: You will be the heartbeat of our daily operations, ensuring our team runs smoothly.
• No Sales: This is an operational support role focused on service and coordination, not selling.

How to Apply

Ready to join the team?

Please submit your updated Resume/CV through Indeed.

We will reach out to you with further instructions.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php18,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• Are you a graduate of one of the TOP Universities in the Philippines?
• Are you willing to take MULTIPLE standardized tests as part of the application process?
• Are you willing to work a full-time night-shift job?
• Are you willing to have ROTATING rest days (i.e. rest days may not fall on Saturdays and Sundays)?
• Are you graduating in 2026?
• Do you have any pending obligations that would prevent you from starting work immediately?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: Remote