Customer Service Representative jobs in Mandaluyong

Job Responsibilities

• Provide professional and timely customer support to international users through email, handling inquiries, feedback, concerns, and complaints.
• Understand customer concerns accurately and provide clear, appropriate, and customer-focused solutions.
• Assist users with common concerns related to accounts, content review, subscriptions and payments, product features, and other routine inquiries.
• Monitor and follow up on unresolved concerns to ensure timely and appropriate resolution.
• Escalate complex, unusual, sensitive, or unresolved cases to the appropriate team in accordance with established procedures.
• Document customer interactions, concerns, and resolutions accurately in the appropriate systems or records.
• Identify recurring customer concerns and provide feedback or summaries to relevant teams to support process and product improvements.
• Maintain a professional, clear, and consistent communication style in all customer interactions.
• Meet established service standards, including response time, quality, accuracy, and productivity targets.
• Remain responsive during working hours, particularly when handling urgent or time-sensitive customer concerns.

Qualifications and Requirements

• Bachelor’s degree or higher in any field.
• Previous experience in customer service, email support, content moderation, data annotation, security review, or a similar role is preferred.
• Experience in online or email-based customer support is an advantage.
• Familiarity with international digital products, online services, social media platforms, and internet-based applications.
• Strong written and verbal communication skills, with excellent attention to grammar, clarity, and professionalism.
• Strong customer-service orientation with good problem-solving and critical-thinking skills.
• Ability to understand customer concerns, assess situations accurately, and provide appropriate solutions.
• Highly organized, detail-oriented, and accountable.
• Ability to work independently with minimal supervision while effectively collaborating with internal teams.
• Able to adapt quickly to changes in processes, guidelines, and business requirements.
• Willing to work with international customers and handle different types of customer concerns professionally.

Work Arrangement

• Work Arrangement: To be confirmed
• Working Schedule: Monday to Friday, 3:30 PM–12:00 AM
• Must be available and responsive throughout scheduled working hours, particularly for urgent or time-sensitive concerns.

Ideal Candidate

We are looking for a customer-focused, reliable, and detail-oriented professional who can communicate effectively with international customers through email. The ideal candidate has strong written communication and problem-solving skills, can work independently, and is committed to providing accurate, professional, and timely customer support.

Work Location: In person