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Customer Service Representative jobs in Mandaluyong

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    • They will be stationed on the front lines of an evolving company, solving customer issues, contributing to process improvement, and molding the entire customer…
    • HMO and Life Insurance for you and your qualified dependents on Day 1!.
    • Accepts No BPO Experience (Paid Training).
    • Willing to work in Mandaluyong.
    • For High School or Senior High School graduates, we require a minimum of one (1) year work experience in customer service (any industry).
    • Qualified applicants may receive a job offer on the same day.
    • Customer Service Representative (CSR)) Non voice is available.
    • With or without BPO experience.
    • View all The Outsourcing One jobs - Pasig jobs - Customer Service Representative jobs in Pasig
    • Salary Search: Customer Service Representative (Non voice account) salaries in Pasig
    • See popular questions & answers about The Outsourcing One
    • Handle inbound customer service inquiries and travel-related concerns.
    • Open to applicants with at least 1 month of BPO experience or a minimum of 6 months of…
    • Proven customer service and telephone handling experience.
    • Customer service: 3 years (Required).
    • Professionally answer and route calls based on individual…
    • Handle complex customer escalations and cases that require advanced analysis and judgment.
    • Review safety-related incidents, policy exceptions, and high-impact…
    • At least 3 years of customer service experience.
    • Strong customer service and problem-solving skills.
    • Build strong customer relationships and deliver excellent…
    • Stable and high-demand customer service position.
    • Resolve customer concerns and complaints professionally.
    • Document customer interactions in the CRM.
    • Perform basic administrative and customer service tasks.
    • Resolve customer concerns professionally and efficiently.
    • Customer-focused with patience and empathy.
    • International customer service: 1 year (Preferred).
    • Responding to a large volume of email inquiries and resolving customer service questions.
    • At least High School Graduate (Old Curriculum) or SHS Graduate.
    • Minimum 1 year BPO experience.
    • College Level with at least 2 years CSR experience and 3 months TSR experience.
    • College Graduate with at least 2 years TSR experience.
    • Handle complex customer escalations and cases that require advanced analysis and judgment.
    • Review safety-related incidents, policy exceptions, and high-impact…
  • View similar jobs with this employer
    • 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
    • 4.Address customer concerns using a customer-first approach and…

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Transportify logo
Local Customer Service Agent - Work From Home
Transportify
·
4.5
Pasig
PHP 16,500 a month
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

PHP 16,500 a month

Job type

Full-time

Full job description

NO EXP REQUIRED

COMPANY DESCRIPTION

Transportify is a fast-moving, rapidly growing, and very successful logistics technology company in Southeast Asia that is changing the cargo and trucking industry. Our company operates in Indonesia, Thailand, and the Philippines (servicing the entire Luzon for app-based bulk deliveries). Transportify is a fast-growing tech startup with a fast-paced innovative culture.

ROLE DESCRIPTION AND JOB EXPECTATIONS

Transportify is looking for a Customer Service Agent that is able to take our customer experience to the next level. They will be stationed on the front lines of an evolving company, solving customer issues, contributing to process improvement, and molding the entire customer experience. We're building something big, and we want your help.

Being a CS agent means you're going to be exposed to a lot of stressful and difficult conversations. However, it is expected that you're going to be highly emphatic, and be able to communicate professionally all the time. There are also a lot of areas where you can learn. The opportunity is going to be exciting and we hope you're ready to dive into a fast-paced environment and build your career with a company that's growing and changing daily.

WORK ARRANGEMENTS DURING PANDEMIC

The assigned office of the CS Agent is Transportify’s Head Office in Ortigas, Pasig City. Currently, CS Agents are on a work-from-home (WFH) arrangement, except on days when onsite presence is required for business or operational needs. The company reserves the right to revise work location policies, and CS Agents may be required to report regularly to the Ortigas office based on future business requirements.

Why Join US?

  • An excellent learning experience and your chance to step a little bit outside the BPO industry. The CS team is central to our business and functions more like an operations department of a logistics company
  • Our CS team sees all facets of our business-- and since we are a startup, our CS team members have the ability to move different parts of our organization if they show high potential
  • Not from Metro Manila? We’ve got you covered! A housing program benefit is available for candidates who live far from the office, if onsite reporting is required.

SKILLS / QUALIFICATIONS

  • Strong analytical skills
  • Learns fast, works fast, and is able to work under pressure
  • Able to handle difficult conversations and an endless talker
  • Highly organized with superb work ethics
  • Knows when to act silly and when to get serious during work
  • Can work with minimal supervision
  • Applicants from the Food and Beverage and Retail industries are strongly encouraged to apply

HOW TO APPLY

Submit the below items.

1. Brief cover email

2. PDF resume

3. Completed Pre-Interview Form. Download here: https://bit.ly/CS-Pre-Interview

Send it to josh.delmundo[at]transportify.com.ph and ziarrah.reyes[at]transportify.com.ph

Job Type: Full-time

Pay: Php16,500.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Work from home
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