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Customer Service Representative jobs in Mandaluyong

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    • At least 3 years of customer service experience.
    • Strong customer service and problem-solving skills.
    • Build strong customer relationships and deliver excellent…
    • View all Yempo Solutions jobs - Makati jobs - Customer Service Representative jobs in Makati
    • Salary Search: Customer Service Representative | ACT salaries in Makati
    • At least one (1) year of relevant experience in customer service or a related role is required.
    • This role is responsible for serving as a key point of contact…
    • Please provide a link to a short video introducing yourself and your customer service experience.
    • Respond promptly to customer inquiries.
    • Banking customer service: 1 year (Required).
    • We’re looking for Customer Service Professionals with experience in *Banking, Fintech, Investments, Brokerage,…
    • Customer service: 10 years (Preferred).
    • The Customer Service Associate is responsible for delivering exceptional service to clients of the investment advisory…
    • A strong customer-first mindset, with genuine empathy and a passion for finding solutions that work for the customer.
    • Bonus Points If You Have.
    • Opportunity to shape customer experience and processes.
    • Passion for helping people and delivering exceptional customer experiences.
  • View similar jobs with this employer
    • No prior BPO or customer service experience required; comprehensive training will be provided.
    • Resolve customer concerns, issues, and complaints efficiently…
    • Meet established quality, productivity, and customer service standards.
    • Review and process customer requests accurately.
    • ₱34,000–₱45,000 salary package.
  • View similar jobs with this employer
    • 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
    • 4.Address customer concerns using a customer-first approach and…
    • This role is not purely customer service.
    • Several years of customer service, sales or BPO experience.
    • You will directly manage approximately six patient sales…
    • 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
    • 4.Address customer concerns using a customer-first approach and…
    • Liaise with internal departments and external stakeholders to fulfil customer needs and ensure a seamless service experience.
  • View similar jobs with this employer
    • CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements.
    • Serve as a primary point of contact for healthcare providers and billing representatives regarding provider-service inquiries.

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Customer Service Representative | ACT
Yempo Solutions
Makati
•
Remote
PHP 47,500 - PHP 50,000 a month
Full-time
Apply now

Job details

PHP 47,500 - PHP 50,000 a month
Full-time
Remote in Makati

Full job description

We have an exciting
midshift opportunity available for
Customer Service Representatives. Work from home or the office – you choose!


When you join Yempo, you’ll receive the following fantastic benefits:


  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • Additional HMO dependents added each year of service
  • 20 vacation days per year; 7 sick days
  • Annual performance bonuses and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks and hot drinks
  • Company polo shirts provided
  • Fantastic,
    bright and cheerful open-plan work environment
  • Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

  • Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
  • Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
  • Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
  • Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
  • Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
  • Follow established communication procedures, processes, and systems.
  • Participate in team meetings and contribute to continuous improvement initiatives.
  • Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

  • Bachelor’s degree in any field or equivalent work experience.
  • At least 3 years of customer service experience.
  • Strong customer service and problem-solving skills.
  • Excellent phone etiquette, active listening, and clear communication.
  • Ability to multitask, prioritize, and manage time effectively.
  • Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

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