Contract Unilab, Medical Representative jobs

Part-Time | Remote | 20 Hrs Per Week | 4 Hrs Per Day | EST Time Zone

To Apply, please complete our application form: https://getcsm-application-form.zite.so?job_id=hc-css

*Candidates who do not complete these steps above will be put on low priority*

About the Role

We're looking for an experienced Customer Support Specialist to manage backend client operations and administrative processes. This role is responsible for contract management, billing, invoicing, client follow-ups, and keeping internal operations organized.

You'll play a key role in supporting leadership by taking ownership of day-to-day administrative responsibilities, allowing them to focus on client relationships, business development, and company growth.

Key Responsibilities

Client Onboarding & Contract Management

• Send and manage contracts through DocuSign or similar platforms.
• Follow up on unsigned or incomplete agreements.
• Collect billing information and client contact details.
• Maintain accurate records for prospective, onboarding, and active clients.

Billing & Invoicing

• Create and send invoices using QuickBooks.
• Monitor payments and follow up on outstanding invoices.
• Maintain accurate billing records and provide payment updates.

Client Support

• Respond to routine administrative inquiries.
• Follow up on contracts, invoices, scheduling, and next steps.
• Escalate clinical or complex issues to leadership when appropriate.

Operations & Process Improvement

• Maintain organized records using Google Workspace.
• Track client status, billing, follow-ups, and outstanding tasks.
• Document processes through SOPs and Loom recordings.
• Recommend improvements to workflows and administrative processes.
• Support client outreach and additional customer success initiatives as the business grows.

What We're Looking For

• Experience with QuickBooks (billing, invoicing, and payment tracking).
• Strong proficiency with Google Workspace (Sheets, Docs, Drive, Gmail).
• Experience managing contracts, client records, and administrative workflows.
• Experience handling confidential or HIPAA-sensitive information.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and follow-through.

Nice to Have

• Experience with DocuSign or similar e-signature platforms.
• Experience creating SOPs or Loom documentation.
• Background in healthcare administration, medical billing, or skilled nursing facilities.

Tools You'll Use

• QuickBooks
• Google Workspace
• DocuSign
• Loom

To Apply, please complete our application form: https://getcsm-application-form.zite.so?job_id=hc-css

*Candidates who do not complete these steps above will be put on low priority*

Pay: Php30,000.00 - Php32,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Work from home

Application Question(s):

• Do you have hands-on experience using QuickBooks to create invoices, track payments, and manage billing?
• Have you worked with HIPAA compliance or protected health information (PHI)?
• Do you have professional experience in at least one of the following: healthcare administration, medical billing, or skilled nursing facilities? If yes, where?
• Are you willing to begin in a part-time role (20 hours/week) with the expectation of moving to full-time as business needs grow?

Work Location: Remote