Part-Time Fractional MSP IT Support (Homebased)

Part-time Consultant

Job Summary

The role will focus on day-to-day support, systems administration, automation, and continuous improvement.

Job Description

About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About the client (AU)
A leading construction estimating and quantity surveying consultancy operating across New Zealand, Australia, and the United Kingdom. Founded by builders for builders, we partner with construction businesses to streamline pre construction processes, improve pricing accuracy, and unlock capacity for growth. With a rapidly expanding client base and a distributed team, technology plays a critical role in enabling our operations. We leverage a modern SaaS stack and are continuously improving systems, automation, and workflows to support scale across multiple regions

Role Overview / Purpose

We are seeking a Fractional IT Support Specialist to provide reliable, proactive, and practical IT support across our global team. This role is ideal for an experienced IT professional who enjoys working in a flexible, part-time capacity, supporting a fast-paced, tech-enabled business. The role will focus on day-to-day support, systems administration, automation, and continuous improvement, ensuring our team can operate efficiently and securely across NZ, AU, and UK time zones

Key Responsibilities

Employee Onboarding & Offboarding

• Set up and configure new user accounts in Google Workspace and other SaaS platforms
• Provision system access aligned with role requirements and security best practices
• Manage onboarding and offboarding processes securely

Systems Troubleshooting & Support

• Provide first-line support for Google Workspace and Monday.com
• Resolve day-to-day IT issues and escalate where required

Automation Support

• Build and maintain automations using Make.com and Zapier
• Identify and implement process improvements

Website Maintenance

• Perform updates and coordinate with developers as needed

General IT Operations

• Manage permissions, security (MFA), and SaaS subscriptions
• Maintain documentation and support data governance
• Liaise with external vendors
• Identify efficiency improvements

Skills, Experience & Qualifications

• Proven IT support experience (fractional/MSP/SME preferred)
• Strong Google Workspace administration knowledge
• Experience with CRM (Monday.com), & automation (Make.com and/or Zapier)
• CMS experience (WordPress/Webflow/Squarespace)
• Strong communication skills

Desirable

• Experience in construction or professional services
• Cybersecurity knowledge
• Familiarity with Xero, Slack, Microsoft 365, DocuSign

Work Schedule and Arrangement

• Fractional / Contract role
• ~5 hours per week (flexible)
• Fully remote
• Supports NZ, AU, UK time zones
• Reports to Operations Manager / Director
• Equipment will be provided by the company
• Candidates are expected to have a stable/reliable internet connection at home with at least 20MBPS for both download and upload speed.