You Have:
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2+ years of experience working in a customer service
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Prior success in achievement of personal and team sales quota/goals
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Experience in high-volume calling
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Experience learning new technology and data
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Process orientation and ability to follow call scripts
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Problem solving skills
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Excellent knowledge of MS Office programs
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Experience working with Salesforce.com or similar CRM
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Experience or willingness to work from home
You Will
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Manage high volume of customer contacts and communications through phone and email each day
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Use contact search and productivity tools to verify contact information is accurate
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Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
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Develop a level of product knowledge to speak intelligently to customers and address specific objections
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Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
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Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
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Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
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Work with teams and management to promote a positive customer experience
Our Benefits/Perks:
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Health Insurance with Dental Coverage for Employees
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Paid Time off
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Bereavement Leave
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Life Insurance
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Group Personal Accident Program
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Employee Assistance Program
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Rewards and recognition programs
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Wellness Incentive Program
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Learning and Development Programs
Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
