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Job Post Details

French Bilingual Customer Service & Technical Support Representative - job post

Pixel Buddy Solutions
Work from Home
PHP 300 - PHP 430 an hour

Job details

Pay

  • PHP 300 - PHP 430 an hour

Job type

  • Part-time

Location

Work from Home

Full job description

French Bilingual Customer Service & Technical Support Representative (Part-Time)

Location: Remote (Canada)
Job Type: Part-Time
Compensation: CAD $7–10/hour (based on experience)

About the Role

We are looking for a French Bilingual Customer Service & Technical Support Representative to join our growing team. In this role, you will provide exceptional customer service and first-level technical support to English and French-speaking customers through phone, email, and chat. You'll troubleshoot technical issues, resolve customer concerns, and ensure every interaction delivers a positive customer experience.

This is an excellent opportunity for someone who enjoys problem-solving, communicating with customers, and working in a remote environment.

Key Responsibilities

  • Provide outstanding customer support in both French and English via phone, email, and live chat.
  • Respond to customer inquiries regarding products, services, billing, and technical issues.
  • Troubleshoot and resolve basic to intermediate technical problems while documenting solutions.
  • Escalate complex technical issues to the appropriate internal teams when necessary.
  • Maintain accurate customer records using CRM or ticketing systems.
  • Follow established support procedures, service standards, and response time expectations.
  • Educate customers on product features and best practices.
  • Collaborate with cross-functional teams to improve customer satisfaction and issue resolution.
  • Stay updated on company products, services, and technical knowledge.

Qualifications

  • Fluent in both French and English (spoken and written).
  • Previous experience in Customer Service, Technical Support, Help Desk, or Call Center environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Comfortable using CRM platforms, ticketing systems, and Microsoft Office or Google Workspace.
  • Ability to multitask and manage multiple customer interactions simultaneously.
  • Self-motivated with the ability to work independently in a remote setting.
  • Reliable internet connection and a dedicated home office/workspace.

Pay: Php300.00 - Php430.00 per hour

Application Question(s):

  • Are you a french bilingual?

Work Location: Remote

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