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Computer Hardware Engineer jobs in Manila

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    • Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops.
    • A post-secondary degree or certificate, preferably…
    • Install, configure, and maintain computer hardware, operating systems, and applications for both new and existing devices.
    • Assist with software patching, backups, alerts, antivirus updates, and hardware monitoring.
    • Assist end-users with technical issues and provide troubleshooting…
    • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
    • This role will provide onsite/ on-call assistance to end-…
    • Diagnose and replace faulty hardware components.
    • Manage hardware inventory and ensure proper asset tracking.
    • Their duties include troubleshooting hardware and…
    • Collaborate with software engineers and network engineers to ensure seamless integration between hardware and software components.
    • Troubleshoot hardware issues with laptops, desktops, and printers.
    • Proficient computer skills: You should be able to learn new software and systems quickly.
    • Provide first-line support for hardware, software, and network issues.
    • The ideal candidate will have a strong background in IT support, excellent problem-…
    • Install new hardware, systems & software for networks.
    • Install, configure and maintain network services equipment and devices.
    • Diagnose and troubleshoot application-related problems, both hardware and software.
    • The IT Application Support Engineer plays a crucial role in ensuring the…
    • Strong knowledge of computer hardware and software (Operating Systems suc as Windows and Mac OS).
    • Troubleshooting: Diagnose and resolve technical issues related…
    • Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and data racks.
    • Knowledgeable in computer applications, internet, troubleshooting and networking.
    • Requirements:Candidate must possess degree in Computer Science, Information…
    • This role supports end users across the organization by installing, configuring, maintaining, and troubleshooting hardware, software, networks, and Microsoft…
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    • Collaborates with senior engineers to deploy patches, updates, and new technologies.
    • Coordinates with vendors for hardware and software procurement, support,…

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Job Post Details

IT Desktop Engineer - job post

IntouchCX
3.3 out of 5 stars
Manila
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Manila

Full job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

As IT Desktop Engineer, You Will…

  • Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
  • Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
  • Monitor, report, and document system and performance issues
  • Adhere to company policies, core values, and procedures
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
  • Complete projects by coordinating resources and timetables with others
  • Verify application results by conducting system audits of implemented technologies
  • Interpret service delivery key metrics to problem solve
  • Provide generalized IT support as required
As IT Desktop Engineer, You Have…

  • A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
  • At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
  • Graduate level students will be considered
  • Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
  • Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
  • Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
  • Excellent English communication skills, both written and verbal
  • The ability to comprehend, capture and interpret basic information
  • The ability to work in a fast paced and time sensitive environment
  • Strong interpersonal and organizational skills, and customer-oriented
  • Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
  • Ability to work a variety of shifts, including days, evenings, and holidays
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