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    • The ideal candidate has previous healthcare administrative or customer service experience, excellent communication skills, and is comfortable speaking with…
    • Manila: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred).
    • Willing to study and learn job specifics, will work…
    • Provide technical assistance and support to end-users f or hardware, software, or network-related issue.
    • Quezon City: Reliably commute or planning to relocate…
    • Proficient in Microsoft Office or Google Workspace.
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    • College graduate (preferably IT, Marketing, or Business)…
    • You can choose to follow the US or local holidays.
    • We use design and optimization to help our clients generate more revenue from their website traffic.
    • Candidate must possess at least Bachelor's Degree / College Degree.
    • Proficient in the use of MS Word, Excel, Power Point applications.
    • Currently pursuing a Bachelor's degree in: Marketing Management, Business Administration, Entrepreneurship, Office Administration, Information Systems,…
    • The DATA ENTRY ANALYST will encode, troubleshoot, analyze, and support EMO Trans’ platforms.
    • You will work with internal EMO Trans Branches worldwide and as…
    • Bachelor's degree in Accounting, Finance, or a related field.
    • Previous internship or experience in accounting/property management is a plus but not required.
    • The Public Relations Intern will support the team with the day-to-day activities including assistance in gift liaison, community management, PR packages…
    • Experience in construction or related industry is an advantage.
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    • Job Types: Full-time, Permanent.
    • No prior BPO or customer service experience required; comprehensive training will be provided.
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    • Must be a graduate of a BS in Information Technology,…
    • Provide first-level IT support via phone, email, or ticketing system.
    • IT-related course or certification is a plus (Open to other course as well as long as with…
    • Senior High School Graduate or completed at least 1st Year College Level.
    • Open for High School Graduates with NC II Certificate or with one year of experience…

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Job Post Details

Healthcare Admin Support (Customer Support) - job post

Smartual Philippines Enterprises, Inc.
Remote
PHP 35,000 a month

Job details

Pay

  • PHP 35,000 a month

Job type

  • Permanent
  • Full-time

Full job description

Permanent Work-from-Home | Full-Time
Position: Healthcare Customer Support Representative
Work Schedule: Monday to Friday | 11:00 PM – 8:00 AM (Philippine Time)

We are looking for a customer-focused and highly organized Healthcare Customer Support Representative to join our growing healthcare team. In this role, you will serve as the primary point of contact for patients and clients by responding to inquiries, coordinating appointments, managing schedules, and providing administrative support to ensure a seamless patient experience. The ideal candidate has previous healthcare administrative or customer service experience, excellent communication skills, and is comfortable speaking with patients and healthcare providers over the phone.

Responsibilities

  • Respond to patient and client inquiries via phone, email, and other communication channels in a professional and timely manner.
  • Coordinate appointments and schedules with patients, providers, and internal team members.
  • Provide patients with appointment details, instructions, and follow-up information.
  • Assist with rescheduling, cancellations, and general calendar management.
  • Maintain accurate patient records and update information within internal systems.
  • Coordinate with healthcare providers and administrative staff to ensure smooth day-to-day operations.
  • Perform general administrative tasks, including documentation, data entry, and record management.
  • Escalate complex issues when necessary while ensuring excellent customer service.
  • Follow established procedures and maintain patient confidentiality at all times.
  • Perform other administrative duties as assigned.

Qualifications

  • Previous experience in healthcare customer service, medical administration, patient support, medical reception, or a similar healthcare role.
  • Excellent verbal and written English communication skills.
  • Professional, friendly, and confident when speaking with patients and healthcare providers over the phone.
  • Strong organizational skills with excellent attention to detail.
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Proficient in Microsoft Office, Google Workspace, and general computer applications.
  • Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage.
  • Strong problem-solving skills and a customer-first mindset.

Pay: Php35,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Experience:

  • phone call support: 1 year (Preferred)
  • Customer support: 1 year (Required)
  • EMR systems: 1 year (Preferred)

Language:

  • English (Required)

Work Location: Remote

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