Cloudstaff Philippines, Inc jobs

Permanent Work-from-Home | Full-Time
Position: Healthcare Customer Support Representative
Work Schedule: Monday to Friday | 11:00 PM – 8:00 AM (Philippine Time)

We are looking for a customer-focused and highly organized Healthcare Customer Support Representative to join our growing healthcare team. In this role, you will serve as the primary point of contact for patients and clients by responding to inquiries, coordinating appointments, managing schedules, and providing administrative support to ensure a seamless patient experience. The ideal candidate has previous healthcare administrative or customer service experience, excellent communication skills, and is comfortable speaking with patients and healthcare providers over the phone.

Responsibilities

• Respond to patient and client inquiries via phone, email, and other communication channels in a professional and timely manner.
• Coordinate appointments and schedules with patients, providers, and internal team members.
• Provide patients with appointment details, instructions, and follow-up information.
• Assist with rescheduling, cancellations, and general calendar management.
• Maintain accurate patient records and update information within internal systems.
• Coordinate with healthcare providers and administrative staff to ensure smooth day-to-day operations.
• Perform general administrative tasks, including documentation, data entry, and record management.
• Escalate complex issues when necessary while ensuring excellent customer service.
• Follow established procedures and maintain patient confidentiality at all times.
• Perform other administrative duties as assigned.

Qualifications

• Previous experience in healthcare customer service, medical administration, patient support, medical reception, or a similar healthcare role.
• Excellent verbal and written English communication skills.
• Professional, friendly, and confident when speaking with patients and healthcare providers over the phone.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and general computer applications.
• Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage.
• Strong problem-solving skills and a customer-first mindset.

Pay: Php35,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• phone call support: 1 year (Preferred)
• Customer support: 1 year (Required)
• EMR systems: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote