Cloudstaff Philippines, Inc jobs

Permanent Work-from-Home | Full-Time
Position: Procedure Coordinator
Work Schedule: Monday to Friday | 9:00 PM – 6:00 AM (Philippine Time)

We are looking for a detail-oriented and solution-driven Procedure Coordinator to join our growing healthcare team. In this role, you will coordinate medical procedures, communicate with patients and healthcare providers, manage scheduling and documentation, and ensure each case progresses smoothly from start to finish. The ideal candidate has previous medical experience, excellent communication skills, and is confident speaking with patients and providers over the phone.

Responsibilities

• Coordinate and schedule medical procedures with patients, providers, and healthcare facilities.
• Communicate with patients by phone to provide updates, instructions, and appointment information.
• Coordinate with physician offices, hospitals, imaging centers, and other medical facilities to ensure timely scheduling.
• Verify required documentation, authorizations, referrals, and medical records before scheduled procedures.
• Maintain accurate patient records and update case information within internal systems.
• Monitor procedure timelines and proactively resolve scheduling or documentation issues.
• Follow up on outstanding requirements to ensure procedures are completed without delays.
• Provide administrative support and perform other duties as assigned.

Qualifications

• Previous experience in a medical office, healthcare administration, medical scheduling, patient coordination, or a similar healthcare role.
• Excellent verbal and written English communication skills.
• Confident and professional when speaking with patients, providers, and healthcare facilities over the phone.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Ability to manage multiple cases simultaneously while meeting deadlines.
• Proficient in Microsoft Office, Google Workspace, and general computer applications.
• Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage.

Salary: Php 35,000/month

Pay: Php35,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• phone call support: 1 year (Preferred)
• procedure coordination: 1 year (Required)
• EHR systems: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote