Cloudstaff Philippines, Inc jobs

What are some of the perks once you become part of this awesome team?

• Fixed weekends off
• Fun onsite and virtual activities/events
• Open door policy with avenues to gather employee feedback
• Various learning and personal/professional growth and development opportunities

We are offering a hybrid work arrangement! The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding:

• Minimum of 25mbps internet speed (actual bandwidth via speed test) *higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift
• Dedicated space or room with good ventilation for the PC set-up.
• Table that can fit two 24" monitors and a chair, ideally positioned close to the outlet and internet modem
• Work from home location is within NCR.

General Objective: Responsible for triaging and uploading reports on the client’s system, including reporting and resolving errors on the client’s dashboard.

What are some of the responsibilities?

• Review and triage reports in the client’s systems.
• Review import, export, transfer logs and payroll files from the client’s dashboard. Report and resolve identified errors, discrepancies and issues in these files.
• Validate reports based on the client provided specifications and templates.
• Reviewing error reports from the enrollment system’s dashboard and identifying solutions to resolve the invalid records and file failures.
• Escalating data issues and follow ups to client counterparts for resolution.
• Resolves data import/validation errors from the file imports.
• Research and provides resolution to identified technical issues related to the EDI/configuration build. Provides detailed and accurate description of the error/issue to client counterparts - interpreting errors from technical into non-technical terms.
• Creates cases/tickets to the counterpart or technical experts for any adjustments needed in the file layouts, templates or configuration to meet the carrier/client required specifications.
• Performs random audits of enrollments and data elements transmitted to carriers,

What are the ideal requirements?

• Bachelor’s degree or equivalent work experience performing a process-and detail-oriented function
• Background in US healthcare or any processing role is a HUGE plus!
• Ability to work with high volume of data
• Intermediate to Advanced MS Excel skills
• This is a fixed-term project starting July 2026 until November 2026 (with a possible extension)

Job Types: Full-time, Fixed term, Temporary, OJT (On the job training), Fresh graduate

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Work from home

Work Location: Hybrid remote in Ortigas