Cloudstaff Philippines, Inc jobs

Work Setup: Work From Home (WFH) after successful completion of a 30-day onsite training at our Ortigas office.

We are looking for a detail-oriented and customer-focused professional to join our growing team. This role combines back-office operations and customer support, making it ideal for individuals who enjoy administrative work while providing exceptional customer service.

Key ResponsibilitiesBack Office Operations

• Manage internal task queues and ensure timely completion of assigned work.
• Process refund transactions accurately based on approved requests.
• Perform general back-office and administrative support tasks.
• Link incoming emails to the appropriate customer accounts within internal systems.
• Review and filter spam or irrelevant communications.
• Organize and prioritize workload to ensure operational efficiency.
• Process, update, and transfer customer information across multiple systems.
• Enter and maintain customer data provided by the Sales/Closers team into required forms and databases.
• Transfer information from JotForms and spreadsheets into customer questionnaires and internal platforms.
• Ensure all records, forms, and databases are accurate, complete, and updated, including scheduled weekly updates.
• Maintain high standards of accuracy, confidentiality, and data integrity.
• Perform other administrative and back-office duties as assigned.

Customer Support

• Respond to customer inquiries via email, live chat, and social media using Zendesk.
• Provide professional, timely, and accurate assistance to customers.
• Resolve customer concerns and coordinate appropriate solutions.
• Assist customers with:
• Order inquiries and placement
• Refund and exchange requests
• Product and service-related questions
• Maintain a thorough understanding of VShred products, programs, systems, and company policies.
• Identify opportunities to recommend or upsell products and services when appropriate.
• Meet daily productivity, quality, and performance targets.
• Escalate complex issues and report recurring customer concerns to the Team Manager.
• Deliver an exceptional customer experience through professionalism, empathy, and effective communication.
• Complete end-of-day reports and ensure proper handover of pending concerns.
• Perform other customer service responsibilities as assigned.

Qualifications

• Previous experience in customer service, back-office support, or administrative roles is an advantage.
• Excellent written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work independently in a fast-paced environment.
• Proficient in Microsoft Office and Google Workspace.
• Experience using Zendesk or similar CRM platforms is an advantage.
• Reliable internet connection and a suitable work-from-home setup after training.

Pay: Php22,000.00 - Php26,000.00 per hour

Benefits:

• Additional leave
• Company Christmas gift
• Paid training
• Pay raise
• Work from home

Application Question(s):

• If shortlisted, please indicate your preferred date and time for a short phone interview.
• If selected, are you available to start on or before July 20, 2026?

Work Location: Hybrid remote in Pasig