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    • Collect, document, resolve and process user incidents and requests via phone/e-mail/chat.
    • Use knowledge base in daily business.
  • View similar jobs with this employer
    • Skilled in communicating remotely (via phone, teleconference, or email).
    • Please note that this is a full-time position, not a contractor role.
    • Have a good command of the English language or be able to communicate in English.
    • We cannot accept pre-paid internet, pocket Wi-Fi, or mobile tethering.).
    • Open for fresh grads and newbies.
    • Note: Make sure to provide active contact details!!
    • Manila: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred).
    • Willing to study and learn job specifics, will work…
    • Accurately enter data into various computer systems and databases.
    • Maintain and update records and files, both electronic and physical.
    • Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services.
    • Ø With or without experience.
    • Ø Relevant work experience in the same role is advantage.
    • Ø Possess leadership and analytical skills.
    • Comfortable working with CRMs or spreadsheets.
    • Previous experience with contact enrichment or administrative support.
    • Tag contacts according to instruction.
    • Bachelor's or Associates degree, or at least 2 years' undergraduate level.
    • Encoder or Cashier: 1 year (Preferred).
    • Can work well with minimal supervision.
    • Ermita: Reliably commute or planning to relocate before starting work (Required).
    • Test code to ensure it produces the desirable results and perform debugging or…
    • Proficient in Microsoft Office or Google Workspace.
    • Provide support for basic IT or social media tasks.
    • College graduate (preferably IT, Marketing, or Business)…
  • View similar jobs with this employer
    • At least Senior High School Graduate.
    • With valid driver's license.
    • Graduate of Information Technology, Computer Science, or a related field.
    • In this role, you will help ensure the efficient operation of our company's IT…
    • Open for fresh grads and newbies.
    • Note: Make sure to provide active contact details!!

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Job Post Details

IT Service Desk Associate (Level 1) - Urgent Hiring! - job post

Bosch Group
4.0 out of 5 stars
Taguig

Job details

Job type

  • Full-time

Location

Taguig

Full job description

Company Description


At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.


Job Description
  • First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
  • Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
  • Use knowledge base in daily business
  • Frequently communicates with team management about new solutions and open points
  • Support the ITSD Global Team in developing new ways of working

Qualifications
  • Fresh Graduates are welcome to apply
  • Fluent in Business English
  • Strong attention to details
  • General IT Knowledge with focus on workplace IT
  • Ability of cross-functional thinking and quick problem solving skills
  • Customer service and solutions-oriented person, conveying genuine willingness to help
  • High degree of self-motivation and learning potential
  • Ability to work under pressure, shifting schedule and working onsite
  • Can start asap

Additional Information


Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

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