Clark jobs in Pampanga
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Job Post Details
Job details
Pay
- PHP 25,000 - PHP 30,000 a month
Job type
- Full-time
Location
Pampanga
Full job description
● Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.
● Log, track, and update issues in the ticketing system accurately and promptly.
● Perform initial troubleshooting and provide remote technical support for software, hardware, and network-related issues.
● Coordinating with field support through step-by-step solutions to resolve problems.
● Escalate complex or unresolved issues to higher-level support teams following established protocols.
● Document all interactions, troubleshooting steps, and resolutions in the system for future reference.
● Monitor open tickets to ensure timely updates and closure according to SLA targets.
● Collaborate with other IT support staff and departments to ensure seamless resolution of issues.
● Adhere to data privacy, information security, and company policies during all customer interactions.
● Perform other tasks assigned by Immediate Supervisor and Department Head.
Additional Details:
- Will be deployed at Clark International Airport
- Project-based employment
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Paid training
Work Location: In person
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