Civil Service Sub Professional jobs

Customer Care Specialist (Contract of Service)

PLACE OF ASSIGNMENT:

Field Service Office - Lucena

QUALIFICATIONS:

Educational Background:

Completion of 2 years of studies in college (prior 2018) or Completion of Grade 12/Senior High School (starting 2016)

Eligibility:

Career Service (Sub-Professional)/ First Level Eligibility

Work Experience:

None Required

Training:

None Required

Job Description/Functions:

• Encode and maintain records related to claims applications, pensioner information, PVAO IDs, and other veteran-related services;
• Receive, sort, record, and monitor incoming and outgoing communications and maintain official records and files;
• Prepare transmittal reports, accomplishment reports, and other administrative reports for submission to the Central Office;
• Provide frontline services to pensioners, veterans, beneficiaries, and other clients through personal, telephone, email, social media, and other communication channels;
• Conduct biometric capture activities for pensioner validation and identification card processing;
• Assist in the preparation of disbursement vouchers, reimbursement reports, inventory reports, and other administrative and financial documents;
• Manage records digitization activities and maintain updated office information materials;
• Provide support during outreach programs, commemorative activities, medical missions, and other field operations; and
• Perform tasks as directed by the Head of FSO from time to time.

Other Skills/Competencies:

1.) Exemplifying Professionalism

2.) Demonstrating Integrity

3.) Communicating Effectively

4.) Collaborating and Partnering

5.) Displaying Resilience

6.) Focusing on Customers

7.) Demonstrating Computer Literacy

8.) Records Management

9.) Clerical/ Executive Assistance Skills

10.) Veterans Services and Affairs Management

Interested and qualified applicants are requested to submit the following documents upon application:

(Please follow the order of tabbings as indicated below upon submission of the hard copies of your documents).

(TAB A) Application Letter (addressed to Ms. Mariciel E. Estacio, MNSA, Chief, Human Resource Development Division)

(TAB) Two (2) pieces of Personal Data Sheet with recent passport size ID, and attached Work Experience Sheet, with Notary Stamp at the fourth page

(TAB C) Two (2) pieces photocopies of Scholastic/ Academic Record (Certified True Copies of TOR)

Submit the application thru email (careers.hrdd@pvao.gov.ph) with the subject title “Application – Submit the application thru email (careers.hrdd@pvao.gov.ph) with the subject title “Application - Customer Care Specialist (FSO - Lucena)”.

Please note that applications with incomplete requirements will not be processed.

The Philippine Veterans Affairs Office (PVAO) highly encourages all interested and qualified applicants including persons with disability (PWD), members of indigenous communities, and those from any sexual orientation and gender identities (SOGI). PVAO complies to the Equal Opportunity Policy (EOP) that no person with disability shall be denied access to opportunities for suitable employment. A qualified employee with disability shall be subject to the same terms and conditions of employment and the same compensation, privileges, benefits, fringe benefits, incentives or allowances as a qualified able-bodied person.

Job Type: Contract

Pay: Php19,716.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Transportation service provided

Education:

• Bachelor's (Required)

Experience:

• Administrative: 1 year (Preferred)

License/Certification:

• Civil Service Professional Eligibility (Preferred)

Work Location: In person