Citi jobs in Manila

Job Overview:

Interact with customers to provide basic information in response to routine inquiries about products and services. Handle and resolve general complaints from students.

Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Experience:

• Graduate of Advertising, Management, Marketing, and Communication, Visual and Multimedia Arts, Journalism or any related degree programs.
• With at least 2 years of work experience in any related position.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person