Chat Support jobs in Cebu City

Job Summary:

We are hiring a Non-Voice Chat Support Specialist to join our growing customer support team in Cebu City. This is a great opportunity for candidates who enjoy helping customers, solving problems, and working in a fast-paced online support environment.

We are looking for motivated and customer-focused individuals who can provide professional chat support while maintaining a positive customer experience. Whether you already have customer service experience or are looking to grow your career in the BPO and support industry, we encourage you to apply.

If you are detail-oriented, a good communicator, and comfortable using online platforms and chat tools, we would love to hear from you.

What you'll do:

• Respond to customer inquiries through live chat and messaging platforms
• Provide accurate information about products, services, and account concerns
• Resolve customer concerns in a timely and professional manner
• Maintain a positive and helpful customer experience
• Document customer interactions and update records when needed
• Escalate complex concerns to the appropriate team
• Follow company guidelines and quality standards
• Work collaboratively with team members and supervisors

Requirements:

• Strong written English communication skills
• Basic computer and internet navigation skills
• Ability to multitask and manage multiple chat conversations
• Customer-focused mindset with good problem-solving skills
• Willingness to learn and adapt in a fast-paced environment
• Team player with a professional attitude
• Open to applicants with or without BPO experience
• High school diploma, senior high school graduates, college graduates, and undergraduates are welcome to apply

Why work with us:

• Competitive monthly salary
• Paid training provided
• Career growth and promotion opportunities
• Supportive and team-oriented work environment
• Stable full-time employment
• Performance incentives and recognition programs
• Modern office environment in Cebu City
• Work-life balance and employee-focused culture

Pay: Php22,000.00 - Php35,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person