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Cebu IT Park jobs in Cebu City

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    • Work Schedule: *FULL ONSITE - Shifting (Possible shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, and 9:00 AM–6:00 PM **or a 30-minute shift adjustment**).
    • View all Rising Tide Digital Inc. jobs - Cebu City jobs - IT Support jobs in Cebu City
    • Salary Search: Onsite IT Support (Cebu West) salaries in Cebu City
    • See popular questions & answers about Rising Tide Digital Inc.
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    • Cebu IT Park | MACTAN Cebu.
    • With or without BPO experience*.
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    • We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance, troubleshoot issues, and maintain IT systems across the…
    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
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    • At least High School or Senior High School Graduate.
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    • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs.
    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
    • Clarify customer requirements; probe for understanding, use…
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    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
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    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
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Job Post Details

Onsite IT Support (Cebu West) - job post

Rising Tide Digital Inc.
4.5 out of 5 stars
Cebu City
PHP 25,000 - PHP 50,000 a month

Job details

Pay

  • PHP 25,000 - PHP 50,000 a month

Job type

  • Full-time

Location

Cebu City

Full job description

Location: Philippines – Cebu West (Ibabao-Estancia, Mandaue City, Cebu)

Work Schedule: FULL ONSITE - Shifting (Possible shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, and 9:00 AM–6:00 PM **or a 30-minute shift adjustment**)

Type of Employment: Contractual (6 month-initial contract, possible absorption/extension depending on performance)

  • Work Schedule: Shifting schedule between 7:00 AM – 9:00 AM
  • Rest Days: 6 days off per month (includes up to 2 Saturdays per month)
  • Weekend Work: Weekend shifts required as scheduled (typically 2 Saturdays per month)
  • Amenable to do site visits to nearby branches (allowance will be provided)

Qualifications:

  • Bachelor's Degree Holder
  • Ticket Management & Documentation: Triage, track, and resolve branch IT tickets (via ITSM, SMS, or email); document all actions clearly and close tickets only after user validation.
  • Onsite & Remote Troubleshooting: Diagnose and fix routine hardware, software, peripheral, CCTV, and basic IT-related electrical issues; replace consumables (e.g., printer parts, UPS batteries).
  • Escalation Management: Document troubleshooting steps and escalate complex, recurring, or high-risk issues to Senior IT staff or Supervisors.
  • Offline & Remote Branch Support: Perform scheduled on-site software releases, system updates, and configuration deployments for offline or limited-connectivity branches (including island branches).
  • Equipment & Asset Management: Handle the setup, deployment, retrieval, asset tagging, and physical inventory tracking of IT hardware.
  • Preventive Maintenance: Execute regular system health checks and basic maintenance using checklists to detect early signs of system failure.
  • User Training & Security Compliance: Guide branch staff on basic IT best practices and strict compliance with IT security, privacy, and safety protocols.
  • Ad-Hoc Duties: Perform additional IT-related tasks assigned by the supervisor as needed.

Pay: Php25,000.00 - Php50,000.00 per month

Application Question(s):

  • Notice Period:
  • Asking Salary:

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Support: 1 year (Preferred)

Work Location: In person

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