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Cavite Medical Center jobs in Manila

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    • Support providers with patient labs, Durable Medical Equipment (DME) requests, medical administration, and referrals as needed.
    • View all Phoenix Med Health jobs - Manila jobs - Medical Specialist jobs in Manila
    • Salary Search: Medical Support Specialist salaries in Manila
    • Handles customer inquiries or any non-medical concerns within various channels;
    • Offers training program to provide international standard service.
    • At least 1 year of customer service experience, preferably in a Healthcare BPO, contact center, or healthcare environment.
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    • To prepare and encode medical results on the Clinic Information System.
    • To safe-keep and maintain medical results prior to delivery.
    • Assists in the admission, transfer, and discharge of patients.
    • Assists patients with personal hygiene and activities of daily living.
    • TESDA NC II in Caregiving.
    • Maintain the confidentiality of patient information and medical records.
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    • Familiarity with CPT, ICD-10, medical terminology, clinical documentation, and payer medical necessity guidelines.
    • Orthopedic experience is strongly preferred.
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    • Performs business support or technical work, using data organizing and coordination skills.
    • Performs tasks based on established procedures.
    • With or without related experience.
    • Willing to work in Pasig City.
    • Job Types: Full-time, Permanent.
    • The Central Registration and Admission (CRA) Assistant is primarily responsible for registration and post-charging of all outpatients.
    • The successful candidate will be responsible for assisting patients and clients, managing front desk operations, and providing administrative support to ensure…
    • Coordinate with the medical records and other hospital departments for necessary documents related to PhilHealth claims.
    • High attention to detail and accuracy;
    • Onsite | Full-time | Fresh Graduates Welcome | Competitive Salary.
    • Mental Wellness Program Starting Day 1.
    • Insurance Coverage Starting Day 1.
    • Provides basic information to patients about the medical procedures, treatment plans, and medications.
    • Patient intake and registration.

Job Post Details

Medical Support Specialist - job post

Phoenix Med Health
Manila•Remote

Full job description

Phoenix Med Health is a healthcare management services organization (MSO) that builds and operates high-performing medical practices. We focus on growth, operational efficiency, and technology to expand patient access and improve care delivery.

Our teams work directly with partner practices across operations, revenue cycle, business development, and infrastructure—driving real, measurable outcomes in the field.

We move fast, hold a high bar, and prioritize people who take ownership of their work.

Job Summary:

The Medical Support Specialist plays a vital role in assisting healthcare providers by handling administrative tasks and managing responsibilities that enable providers to focus on patient care. Key duties include maintaining accurate records, collecting patient health information through online or phone assessments, and facilitating improved communication between healthcare providers and patients. This position is essential in enhancing the overall patient experience and ensuring efficient healthcare operations.

Duties and Responsibilities:

  • Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
  • Respond to emails, deliver messages to clinicians or staff members, and make outbound calls to gather and route information appropriately.
  • Support providers with patient labs, Durable Medical Equipment (DME) requests, medical administration, and referrals as needed.
  • Maintain and safeguard patient records, ensuring all information is kept confidential and compliant with HIPAA regulations.
  • Prioritize workloads effectively while adapting to changing priorities and demands.
  • Utilize computer systems efficiently and demonstrate a natural aptitude for technology in day-to-day tasks.
  • Perform other related tasks as assigned or requested to support the team and ensure smooth operations.

Job Requirements:

  • PHRN license is required, USRN license preferred.
  • Excellent English skills are highly preferred.
  • Ability to quickly assess situations and develop effective recommendations.
  • Skilled in translating healthcare jargon into simple instructions for patients.
  • Strong skills in resolving issues under stressful conditions with resilience and composure.
  • Capable of working under supervision to monitor, report, and document patient conditions accurately.
  • Exceptional ability to assist, guide, and reassure patients with empathy and care.
  • Experience with EMR systems such as Tebra is preferred.
  • Proficiency in Google Suite is essential.
  • Exceptional interpersonal skills to guide, assist, and reassure patients with empathy.
  • At least 6+ months of experience in a BPO/Call Center setting, specifically in a US Healthcare account is a plus

If you're looking for a role where you can take ownership, contribute to real growth, and work alongside a team focused on execution, we'd like to hear from you.

Apply directly through this posting. If there's a strong fit, our team will reach out with next steps.

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