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    • 1+ year of experience in a medical office, healthcare call center, or patient services role.
    • NeoWork is hiring Medical Virtual Assistants to support U.S.…
    • View all NeoWork jobs - Philippines jobs - Virtual Assistant jobs in Philippines
    • Salary Search: Medical Virtual Assistant salaries in Philippines
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    • Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered…
    • Willing to learn medical terminology and healthcare workflows.
    • No previous medical virtual assistant experience is required.
    • Training schedule: 4 hours per day.
    • Provides basic information to patients about the medical procedures, treatment plans, and medications.
    • Patient intake and registration.
    • This role sits at the front line of patient access—handling inbound and outbound calls, verifying insurance benefits, scheduling appointments, and making sure…
    • Handles customer inquiries or any non-medical concerns within various channels;
    • Offers training program to provide international standard service.
    • Conduct study compliance calls to volunteers enrolled in clinical and medical research trials where applicable.
    • PRC as a licensed Pharmacist (Required).
    • Business development or sales in pharma, medical devices, diagnostics, or health IT.
    • We're hiring Philippine-licensed Medical Doctors for a 2-in-1 virtual…
    • Knowledge of medical coding systems and healthcare classifications.
    • Develop, review, and update clinical content using Evidence-Based Medicine (EBM) principles…
    • Provide direct nursing care and assistance to patients.
    • Plans and implements delivery of nursing care according to priorities.
    • 2+ years in a healthcare call center, medical billing, or patient services role (preferred).
    • A specialty neurology practice looking for a dedicated call center…
    • The PhilHealth/Billing Clerk is responsible for the accurate processing, monitoring, and documentation of PhilHealth benefits and patient billing transactions.
    • Prior Authorizations & Referrals: Demonstrated experience processing insurance prior authorizations for medical procedures and managing outgoing specialty…
    • Preferably with Basic Life Support Provider (BLS).
    • Fresh graduates can be considered for the position as long as they have their license.
    • HEALTHCARE CUSTOMER SERVICE ADVOCATE (PROVIDER ENROLLMENT).
    • We are looking for a detail-oriented and customer-focused Provider Enrollment Advocate to support…

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Job Post Details

Medical Virtual Assistant
NeoWork
·
4.5
Philippines
•
Remote
Full-time
Apply now

Job details

Pay information not provided
Full-time
Remote in Philippines

Full job description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities
  • Answer and place patient calls for scheduling, reminders, and general inquiries
  • Verify insurance eligibility and benefits and support pre-authorization requests
  • Process patient intake forms and update records in the EHR
  • Coordinate referrals, follow-ups, and communication with providers
  • Route clinical or billing questions to the right staff
  • Handle all patient information in a HIPAA-compliant manner

Requirements

  • 1+ year of experience in a medical office, healthcare call center, or patient services role
  • Excellent spoken and written English with a calm, professional phone manner
  • Familiarity with medical terminology
  • Experience using EHR or practice management systems
  • Strong organization and multitasking skills
  • Availability to work U.S. business hours
  • Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have
  • Experience with insurance verification or prior authorizations
  • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

Benefits

  • Health Maintenance Organization (HMO)
  • Paid Time Off (PTO)
  • Mental Health Leave
  • Birthday Leave
  • Gym Allowance
  • Extra Holiday Pay
  • Remote Work Setup
  • Opportunities for professional growth and development
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