Catering, Events jobs

The Groups and Events Executive is responsible for planning, coordinating, and executing events and group bookings to ensure a seamless experience for clients. This role involves liaising with clients to understand their needs, organizing logistics, managing budgets, and collaborating with vendors to secure services. Post-event, they gather feedback to evaluate success and inform future planning, ultimately aiming to deliver memorable events that exceed client expectations.

Key Responsibilities
Group Reservation & Block Management

• Build, modify, and manage group room blocks in the PMS (preferably Opera Cloud) based on signed contracts and event details
• Ensure room block accuracy (dates, rates, room types, cut-off dates, and allotments)
• Monitor room nights booked vs. picked up and proactively flag discrepancies
• Manage block wash, reductions, and extensions in alignment with attrition schedules
• Maintain clear audit trails for all block adjustments

PMS & System Expertise

• Serve as the primary resource for group block management in Opera Cloud
• Ensure group blocks are properly linked to reservations, routing instructions, and billing windows
• Maintain accurate routing, tax setup, and direct bill instructions
• Troubleshoot PMS issues related to group reservations and coordinate with internal teams when needed

Group Lifecycle Support

• Manage groups from definite to departure and final billing
• Input and update rooming lists accurately and on time
• Coordinate with Front Office on arrivals, departures, and special rooming needs
• Support post-departure reconciliation and folio accuracy

Billing & Reporting

• Ensure group billing instructions are correctly set up in the PMS
• Support the creation and accuracy of final folios and invoices
• Partner with Accounting to resolve discrepancies and ensure clean close-out
• Maintain organized group documentation for audits and reporting

Cross-Functional Collaboration

• Work closely with Sales & Events teams to ensure contracts and PMS details are aligned
• Communicate proactively with property teams to avoid operational issues
• Support leadership with reporting on pickup, block status, and risks

Qualifications & Experience

• 2–4 years of experience managing group reservations in a luxury hotel environment
• Hands-on experience with Envision, Opera Cloud, Reserve, Delphi, Infor HMS (highly preferred)
• Proven expertise in group block management, rooming lists, and billing setup
• Strong understanding of group contracts, attrition, and pickup management
• Experience working cross-functionally with Sales, Front Office, Revenue and Accounting teams
• Highly organized with excellent attention to detail and follow-through
• Comfortable managing multiple groups across different timelines and properties
• Excellent written and email communication skills

Job Type: Full-time

Pay: Php50,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: Remote