Cambridge University Press & Assessment jobs

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4:00PM – 12:00 MN PH time

Pay range: Php 28,000 to 36,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a CRM Coordinator to join our growing Business Intelligence & CRM Team in Cambridge International Education. This is a fantastic opportunity to play a key role in supporting our CRM systems and data operations. You will work across global teams, helping ensure our CRM platform is accurate, efficient, and delivering valuable insights.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a CRM Coordinator?

In this dynamic role you will:

• Maintain and update customer data within CRM systems, ensuring high data quality standards
• Raise and support resolution of system tickets and enhancements including updating, correcting or removing data in a timely manner
• Produce and analyse CRM reports, identifying trends and insights to support decision-making
• Assist with user acceptance testing (UAT) for system updates and improvements
• Support CRM automation and integration initiatives
• Ensure compliance with data protection and security standards
• Provide responsive support to colleagues using CRM systems globally

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Technical Expertise: Salesforce Lightning, Power BI, Excel, Word, Powerpoint
• Analytical Skills: Strong data literacy and attention to detail
• Experience: Working with databases or CRM systems.
• Soft Skills: Excellent communication, stakeholder management skills and the ability to prioritise and manage multiple tasks effectively.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted.

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