Call Center jobs in Makati

Client Relations Specialist

Job Summary:
The Client Relations Specialist is responsible for handling client inquiries, resolving concerns, and maintaining positive customer relationships. This role ensures timely and professional communication, accurate documentation, and coordination with internal teams to support client satisfaction and retention.

Duties and Responsibilities:

• Handle client inquiries, requests, and concerns through various communication channels.
• Provide accurate information regarding company services, policies, and procedures.
• Maintain professional and positive relationships with clients to ensure customer satisfaction.
• Document and update records of client interactions accurately and promptly.
• Follow up on pending concerns and coordinate with appropriate departments for resolution.
• Ensure compliance with company policies, procedures, and service standards.
• Assist in monitoring and improving overall client experience.
• Prepare basic reports related to client concerns and service updates when required.
• Perform other related duties as assigned by management.

Qualifications:

• At least a High School Graduate.
• Fresh graduates and career shifters are welcome to apply.
• Prior experience in client relations or customer service is an advantage but not required.
• Willing to undergo training and learn company processes and systems.

Necessary Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills.
• Customer service orientation and active listening skills.
• Ability to handle customer concerns professionally and effectively.
• Basic computer literacy, including typing and system navigation.
• Strong attention to detail and documentation skills.
• Good problem-solving and conflict resolution abilities.
• Effective time management and coordination skills.
• Professional phone etiquette and interpersonal skills.
• Ability to adapt to changing work demands and environments.
• Accountability and professionalism in handling client information and tasks.

Working Conditions:

• Work is performed in an office or onsite setting.
• Requires regular communication with clients through phone, email, chat, or in-person interactions.
• May involve prolonged computer usage and administrative tasks.
• Training will be provided for company systems and procedures.

Performance Standards:

• Timely and accurate handling of client inquiries and concerns.
• Maintenance of professional and positive client relationships.
• Accurate documentation and reporting of client interactions.
• Compliance with company policies and service standards.
• Ability to meet response times, follow-up requirements, and assigned targets.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Paid training
• Promotion to permanent employee

Work Location: In person