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Call Center jobs in Bacolod

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    • In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels.
    • 1–3 years of customer service, call center, dealership, or hospitality experience.
    • High school diploma or equivalent (required).
    • Experience in a call center environment preferred.
    • As a full-time employee, your primary focus will be to recruit and place 1099 independent contractors for a…
    • The Technical Support Representative II is responsible for diagnosing and resolving technical issues related to products or services.

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Job Post Details

With or Without Experience - Call Center Agent - Voice/Non-voice - job post

Sapient Cebu
Talisay
PHP 16,000 - PHP 25,000 a month

Job details

Pay

  • PHP 16,000 - PHP 25,000 a month

Job type

  • Permanent
  • Fresh graduate
  • Full-time

Location

Talisay

Full job description

Job Summary

We are looking for dedicated and customer-oriented individuals to join our team as Call Center Agents. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service.

Key Responsibilities

  • Handle customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information regarding services, processes, and company policies
  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
  • Document customer interactions, issues, and resolutions in the system
  • Escalate complex or unresolved concerns to the appropriate teams
  • Meet and maintain performance metrics such as productivity, quality, and customer satisfaction

Schedule & Training

  • Willingness to work on shifting schedules, including nights, weekends, and holidays
  • Participate in paid training covering systems, processes, and customer service best practices

Qualifications

  • At least a High School or Senior High School graduate
  • Strong English communication skills (written and verbal)
  • Customer-focused mindset with strong attention to detail and problem-solving skills
  • Basic computer proficiency and ability to multitask
  • Willing to work onsite in Cebu City

Pay: Php16,000.00 - Php25,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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