Call Center jobs

Step into a Great Place for a Great Career!

As a Customer Support Representative in our Work In-Office Non‑Voice account, you’ll be the friendly problem‑solver behind our chat and email channels—helping customers feel heard, supported, and valued. About 80% of your work will be non‑voice, with occasional calls to ensure every customer gets the help they need. If you love assisting people, enjoy clear and thoughtful communication, and thrive in a lively, growth‑driven environment, this role is your chance to make a real impact as an iQorian.

Apply now and help us create remarkable customer experiences together!

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php29,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person