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    • 6 months of prior call center experience.
    • Consent to be monitored and recorded while conducting phone calls.
    • Ability to arrive to work on time, and as scheduled…
    • Graduates of Old High School Curriculum must have at least 6 months call center experience.
    • Provide assistance to both driver and passenger.
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    • At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
    • At least 6 months of international customer service experience is an advantage.
    • Conduct same-day outbound calls to 100% of new leads with ≥95% attempt rateHandle up to 50 leads per day while maintaining quality standards.
  • View similar jobs with this employer
    • Apply onsite, attend the interview, and you may receive your job offer on the same day.
    • High School Graduate (Old Curriculum).
    • With or without BPO experience.
    • HMO on the first day.
    • Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
    • A graduate of any 4-year course, no call center experience needed!
    • You will respond to customer service inquiries and issues by identifying the topic and type…
    • HMO on the first day.
    • Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
    • We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms.
    • Conduct and create a feasibility report.
    • Register the business under our brand name in the region.
    • Infuse capital to set up and mutually run the business.
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    • At least six (6) months of BPO, customer service, call center, or technical support experience preferred.
    • Handle inbound customer service and technical support…
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    • Comply with over-all call quality standards;
    • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
    • Take inbound calls with energy, empathy, and professionalism.
    • Handle customer needs with care, aiming to resolve issues on the first call.
    • Competitive salary up to ₱27,000 per month.
    • Strong career growth in the insurance and BPO industry.
    • Ideal for applicants with *at least 1 month of BPO…
    • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
    • Provide accurate and relevant information regarding products,…

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Job Post Details

Call Center Agent - Cebu, Philippines based | Remote - job post

Smart Apartment Data
3.6 out of 5 stars
Remote

Job details

Job type

  • Full-time

Full job description

Outbound Call Center Agent

This is a work remotely position based in Cebu, Philippines

Looking to work at fun and dynamic software company? We're a growing software company looking for experienced Customer Service Advocate.

As a winner of the 'Houston Best & Brightest Companies to Work for ', we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.

See our near 5-star employer rating on Glassdoor (https://www.glassdoor.com/Reviews/SMART-Apartment-Data-Reviews-E1004409.htm)



Responsibilities

  • Ability to arrive to work on time, and as scheduled
  • Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
  • Personable and willing to quickly build relationships over the phone
  • Able to explain difficult concepts in simple terms
  • Willing and able to persuade respondents to participate phone call
  • Consent to be monitored and recorded while conducting phone calls
  • Goal focused with willingness to accept coaching and development
  • Work with Quality Control manager on improving overall call stats and customer satisfaction scores.


Benefits

  • 100% Location Independent
  • Competitive hourly rate with bonus opportunities.
    • Fun and dynamic work culture

Requirements ( read carefully )

  • High School diploma or GED equivalency
  • 6 months of prior call center experience
  • Computer and typing skills (data entry)
  • Reading comprehension ability (English)
  • Fluent in the English Language
  • Prior experience working the graveyard/overnight shift
  • Prior experience working remotely from home (Preferred)
  • Prior experience in outbound research calling, or similar (Preferred)
  • Ability to use a phone or wear a headset for extended periods of time
  • Ability to use a computer keyboard and mouse
  • Work environment is indoors, majority of time is spent sitting at a desk

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