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    • Empty Spaces LLC is a premier American vacation rental management firm specializing in high-end properties for discerning clientele.
    • Experience in a call center, receptionist, or client-facing role (veterinary or medical experience is a plus).
    • Veterinary service: 1 year (Preferred).
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    • We are looking for Customer Service Representatives who will serve as the first point of contact for customers.
    • Job Types: Full-time, Permanent, Fresh graduate.
    • Are you currently working in offices, retail stores, cafés, online shops, or other customer-facing roles that involve chatting with customers, handling messages…
    • Dive into our goals, aiming to meet or even surpass our call center's benchmarks, all while delivering top-notch service.
    • Receives and responds to level 1 customer inquiries received through different channels (calls/ emails/ chat).
    • Job Types: Full-time, Permanent, Fresh graduate.
    • HMO and Life Insurance for you and your qualified dependents on Day 1!.
    • Accepts No BPO Experience (Paid Training).
    • _Up to PHP 20,000 Signing Bonus!
    • HMO and Life Insurance for you and your qualified dependents on Day 1!.
    • Accepts No BPO Experience (Paid Training).
    • _Up to PHP 20,000 Signing Bonus!
    • Are you currently working in offices, retail stores, cafés, online shops, or other customer-facing roles that involve chatting with customers, handling messages…
    • We are looking for Customer Service Representatives who will serve as the first point of contact for customers.
    • Job Types: Full-time, Permanent, Fresh graduate.
    • Experience: 5+ years of proven leadership in a high-volume call center environment (Insurance sector highly preferred).
    • We are looking for Customer Service Representatives who will serve as the first point of contact for customers.
    • Job Types: Full-time, Permanent, Fresh graduate.
    • Voice - Financial, Travel, Sales, Tech, and Healthcare Support.
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    • Willing to work in Makati.
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    • Customer Service Healthcare (Local Tagalog - Non-voice Account).
    • With 6 months BPO Experience.
    • Completed at least Senior High School or two (2) years of college education.
    • Paid training from day one.

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Job Post Details

Customer Service Representative - job post

Empty Spaces, LLC
Manila•Remote
PHP 41,500 - PHP 50,000 a month
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • PHP 41,500 - PHP 50,000 a month

Job type

  • Full-time

Shift and schedule

  • 12 hour shift
  • Weekends
  • Early shift

Full job description

Join Empty Spaces LLC: Seeking Top-Tier Talent for Customer Reservations Representative

Empty Spaces LLC is a premier American vacation rental management firm specializing in high-end properties for discerning clientele. Our unwavering commitment to excellence ensures every guest enjoys an exceptional experience. We’re proud to have a dedicated team in the Philippines and are expanding to welcome more top-tier professionals.

DO YOU HAVE AIRBNB EXPERIENCE? WE WANT YOU!
We're offering a ₱25,000 signing bonus to candidates with Airbnb experience after successfully completing training and 90 days of employment.

The Opportunity

We’re searching for a highly skilled Customer Reservations Representative who embodies excellence in English communication (written and spoken) with impeccable grammar and spelling, and no accent. Prior experience as a reservationist for short-term rentals or platforms like Airbnb is a must.

Key Responsibilities:

  • Respond promptly and professionally to guest inquiries via email and text.
  • Utilize Property Management Software for quotes, reservations, and guest communication.
  • Manage inquiries and bookings across major platforms like Airbnb, VRBO, TripAdvisor, Booking.com, and Expedia.
  • Follow up with leads to close booking sales.
  • Collaborate with local teams to ensure smooth hand-offs for new reservations.
  • Maintain accurate calendar synchronization across platforms.
  • Prepare reports, correspondence, and guest documentation.

What We’re Looking For:

  • English Fluency: Outstanding written and spoken English communication skills.
  • Education: Bachelor's degree in Sales, Marketing, Business Administration, Communications, or related fields.
  • Experience: At least 3 years working with Airbnb, HomeAway/VRBO, or Expedia, focused on U.S.-based customers.
  • Sales and Marketing Skills: Proven ability to excel in customer service roles requiring English proficiency, ideally in the short-term rental industry.
  • Self-Starter: Highly motivated, with the ability to work independently.
  • Team-Oriented: Humble, collaborative, and eager to grow within the company.
  • Analytical Thinker: Detail-oriented while understanding broader goals.
  • Positive Attitude: Solution-focused with a can-do mindset.

Work-from-Home Requirements:

  • A dedicated, private workspace in your residence.
  • Lockable storage for securing confidential documents.
  • A personal computer (for the first three months).
  • Access to high-speed internet (company-provided post-hire).

Position Details:

  • Full-time, permanent role.
  • 48–50 hours per week, including some U.S. holidays and weekends.
  • Flexibility to support additional shifts when needed.

Incentives and Benefits:

  • Competitive pay.
  • Subsidized electricity, internet, and phone expenses.
  • Paid vacation and government benefits (SSS, PhilHealth, PAG-IBIG).
  • Individual HMO health coverage.
  • Company-provided mobile device and laptop/tablet.
  • ₱25,000 signing bonus for Airbnb-experienced hires (after 90 days).

How to Apply

Submit the following via email:

  • Detailed resume.
  • Cover letter showcasing your English communication skills.
  • Explanation of your interest in this role.
  • Outline of your qualifications.
  • Three professional references.

Applications missing any of these components will not be considered.

Start Date: February 1, 2025
Job Type: Full-time, Permanent

Join a team that values excellence, rewards dedication, and provides opportunities for growth. Apply now to take your career to the next level!

Job Type: Full-time

Pay: Php41,500.00 - Php50,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Schedule:

  • 12 hour shift
  • Day shift
  • Early shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekends

Application Question(s):

  • Do you have experience working for Airbnb as a reservationist or supervisor?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service in Hospitality: 5 years (Required)

Language:

  • Do you speak English fluently without an accent? (Required)
  • Are you a fluent English writer with no grammatical errors? (Required)

Application Deadline: 01/26/2025
Expected Start Date: 02/03/2025

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