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    • Previous experience in customer service, call center, or support roles.
    • Address and resolve queries, concerns, or issues related to appointments, products, or…
    • Senior High School or High school old curriculum graduates with good communications are welcome to apply.
    • Customer Service Healthcare (Local Tagalog - Voice…
    • 2 years of previous customer service experience, preferably in a call center environment.
    • Meet or exceed performance targets for related KPIs.
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    • Provide accurate information about products, services, or processes.
    • Handle inbound customer inquiries via phone, chat, or email.
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    • Minimum 6 months of international customer service experience (preferred).
    • At least High School Graduate (Old Curriculum).
    • Pay: Up to Php30,000.00 per month.
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    • Provide accurate information about products, services, or processes.
    • Handle inbound customer inquiries via phone, chat, or email.
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    • Provide accurate information on products, services, orders, or accounts.
    • Respond to customer inquiries via chat, email, or messaging platforms.
    • Open to all, with or without experience.
    • DAY SHIFT / LOCAL (TAGALOG) ACCOUNT.
    • High School/Junior/Senior High School/Vocational/College graduate.
    • At least High School or Senior High School Graduate.
    • Open for Fresh Graduates and Newbies.
    • Willing to work onsite in Makati.
    • Voice and Non-voice accounts are available.
    • Manage and monitor accounts, ensuring all logistics operations meet customer requirements and expectations.
    • Open for with or without BPO experience.
    • High School Graduate, SHS Grad, College Grad or Undergrad.
    • ✨ Start ASAP and Virtual Process.
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    • Maintain records of visitor logs, calls, and scheduled appointments.
    • Answer, screen, and direct incoming phone calls promptly and efficiently.
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    • This position involves addressing inquiries, resolving issues, and supporting various aspects of retail operations.
    • Competitive Salary: Up to 28k Pay.
    • Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls.
    • High school graduates or equivalent, including college undergraduates.
    • At least HS graduate (old or new curriculum).
    • HMO on the first day.

Job Post Details

Customer Service Representative (WFH) - job post

Harvest
1.0 out of 5 stars
Philippines•Remote
Up to PHP 30,000 a month

Job details

Pay

  • Up to PHP 30,000 a month

Job type

  • Full-time

Full job description

Customer Engagement Representative (WFH)

About Us:

Harvest is an Australian healthcare and technology business operating in the regulated alternative medicine sector.

We combine healthcare, e-commerce, customer support, fulfilment, clinician onboarding, scheduling, and internal technology to deliver a better experience for our members across Australia.

Why Work for Us Now?

Join us during an exciting growth phase as we expand our customer service team. This is an opportunity to make a meaningful impact by enhancing patient experiences, supporting a compassionate healthcare mission, and building relationships that make a real difference.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for patients and customers, managing incoming calls, emails, and resolving any offline concerns with empathy and professionalism. Your role is vital in ensuring a smooth, supportive, and responsive experience for all individuals interacting with Harvest.

Key Responsibilities:

  • Handle incoming calls, emails, and messages from patients and customers with efficiency and care.
  • Address and resolve queries, concerns, or issues related to appointments, products, or services.
  • Manage offline issues and ensure timely follow-up to close the communication loop.
  • Maintain accurate records of all customer interactions using internal systems.
  • Collaborate with internal teams to escalate and resolve customer concerns when necessary.
  • Uphold Harvest’s values by providing exceptional service that builds trust and loyalty.
  • Contribute to the development and improvement of customer support processes.
  • Stay informed on product offerings, company updates, and support protocols.

Qualifications:

  • Previous experience in customer service, call center, or support roles.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving abilities and a patient, empathetic approach to customer care.
  • Tech-savvy, with proficiency in Microsoft Office and familiarity with CRM systems.
  • Organized, detail-oriented, and capable of managing multiple tasks efficiently.

Job Requirements:

  • Ability to work Australian business hours.
  • Clear and natural English accent.
  • Personal laptop and noise-canceling headset.
  • Reliable high-speed internet (Fibre preferred).
  • Backup power solution (UPS/Inverter) for power outages.

What’s Next?

If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic and growing healthcare company, we’d love to hear from you! Submit your CV, and we’ll be in touch shortly.

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Application Question(s):

  • Can you describe a time when you handled an upset customer over the phone or email? What was the issue, what actions did you take, and what was the outcome?

Language:

  • English (Required)

Work Location: Remote

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