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    • Experience in a BPO or Call Center environment.
    • Previous experience handling a healthcare account is an advantage.
    • Dive into our goals, aiming to meet or even surpass our call center's benchmarks, all while delivering top-notch service.
    • Previous sales, call center, or lead generation experience is a plus.
    • Quiet work environment suitable for calls.
    • Comfortable making high-volume outbound calls.
    • Customer service or BPO experience is a plus, but not required.
    • Take inbound calls with energy, empathy, and professionalism.
    • Senior High School or High school old curriculum graduates with good communications are welcome to apply.
    • Customer Service Healthcare (Local Tagalog - Voice…
    • Unser Fokus liegt auf Premium-Dienstleistungen im Bereich staatliche Fördermittel, Energieberatung und Online-Marketing.
    • Provide accurate information about products, services, or account details.
    • High School or Senior High School graduates are welcome.
    • Paid training from Day 1.
  • View similar jobs with this employer
    • Provide accurate information about products, services, or processes.
    • Handle inbound customer inquiries via phone, chat, or email.
    • CUSTOMER SERVICE REPRESENTATIVE | VOICE ACCOUNT.
    • EARN UP TO 18,000 - 21,000 Salary Package + incentives + night diff.
    • At least high school graduate.
    • Provide accurate information about products, services, or processes.
    • Handle inbound customer inquiries via phone, chat, or email.
    • Provide accurate information about products, services, or processes.
    • Handle inbound customer inquiries via phone, chat, or email.
    • Experience working remotely in a virtual call center or remote support environment.
    • Supervise and support remote technical support agents in a virtual call…
    • Experience in inbound or outbound call center roles (both preferred but not required).
    • Comfortable making outbound calls, including sales-related outreach.
    • Provide accurate information about products, services, or accounts.
    • Respond to customer inquiries via chat or email.
    • Document all interactions in the system.
    • Conduct sales calls to b2b clients & provide excellent customer service.
    • Meet or exceed daily and monthly sales target for commissions.

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Job Post Details

Homecare Customer Service (After Hours Scheduler) - job post

T-Mate Global Solutions
Philippines
PHP 20,000 - PHP 30,000 a month

Job details

Pay

  • PHP 20,000 - PHP 30,000 a month

Job type

  • Permanent

Location

Philippines

Full job description

T-Mate is looking for someone who can serve as the primary point of contact for clients and caregivers, assisting them with inquiries, troubleshooting issues, and providing essential product or service information.

Key Responsibilities:

  • Handle calls, texts, and voicemail inquiries from clients and caregivers.
  • Address and resolve issues, complaints, and concerns.
  • Schedule, reschedule, and cancel appointments in response to caregivers' and clients' requests.
  • Update client and caregiver profiles and manage confidential information in AxisCare.
  • Collaborate with team members and supervisors to achieve overall team goals.

Requirements:

  • Experience in a BPO or Call Center environment.
  • Previous experience handling a healthcare account is an advantage.
  • Excellent English communication skills.
  • Ability to manage high call volumes and perform well under pressure.
  • Familiarity with AxisCare, or similar healthcare software, and CRM systems
  • Must have a device with at least an Intel Core i5 processor and 8GB of RAM, at least 100 Mbps Fiber Internet Connection, and a quiet, distraction-free workspace.

Job Type: Permanent

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How many inbound and outbound calls do you handle in a day?
  • How many appointments do you schedule in a day?
  • Do you have experience handling cancellations and rescheduling of appointments?

Work Location: Remote

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