Bulacan Medical Center jobs

Position: Patient Services Coordinator
Location: 221 Tanjeco St., Brgy. San Vicente, City of Malolos, Bulacan
Type: Full-time
Reports To: Branch Manager

Role Overview
The Patient Services Coordinator serves as the primary front-facing liaison between TeleCure and its patients within the clinic. This role is responsible for welcoming and triaging patients, clearly explaining clinic processes, addressing questions and concerns, and ensuring a smooth and positive patient experience from arrival to completion of services.

In addition to patient engagement, the Patient Services Coordinator gathers patient insights, feedback, and suggestions, communicating customer-driven concerns to the TeleCure team. The role also assists with medical records requests, including printing records and confirming electronic delivery of results. Furthermore, the Coordinator works closely with the Marketing Team to handle patient follow-ups received through TeleCure’s communication channels, ensuring continuity and responsiveness in patient care and engagement.

Key Duties and Responsibilities
1. Patient Reception & Triage
Greet patients professionally and courteously upon arrival at the clinic to ensure a welcoming atmosphere. Perform initial triage to identify patient needs and direct them to the appropriate service or department, while clearly explaining clinic processes, service flows, waiting times, and requirements to manage expectations effectively.

2. Patient Support & Communication
Act as the first point of contact for patient questions, concerns, and clarifications regarding services, procedures, and timelines. Assist patients throughout their visit to ensure a smooth experience, handling concerns or complaints with empathy and escalating complex issues to the Clinic Supervisor when necessary.

3. Patient Feedback & Insights Gathering
Proactively collect patient comments, concerns, and suggestions through conversations or formal feedback tools. Identify recurring themes or customer-driven demands and communicate these insights to clinic leadership to support continuous improvement in operations and management.

4. Medical Records Assistance & Follow-Up
Facilitate the printing of medical records upon patient request, ensuring strict adherence to proper authorization and data privacy protocols. Verify that laboratory, imaging, and other results have been sent to the patient’s email (when provided) and coordinate with Medical Records and Clinical teams to resolve any missing or delayed results.

5. Coordination with Marketing & Communication Channels
Collaborate with the Marketing Team regarding patient follow-ups received via TeleCure’s social media, email, or messaging platforms. Provide accurate clinic-side updates to support timely responses to digital inquiries and ensure consistency of information shared across both clinic and marketing channels.

6. Administrative & Team Coordination Support
Maintain an orderly and comfortable patient flow in the reception and waiting areas. Assist the Clinic Supervisor in improving patient service processes and communication materials, while performing other clinic-related support tasks that align with patient experience and operational efficiency.

Qualifications and Requirements
Education: Bachelor's degree in a health-related field, hospitality, communications, education, or business is preferred.

Experience: Experience in patient services, customer service, front desk operations, or healthcare settings is an advantage.

Skills: Strong communication, interpersonal, and active listening skills are essential. Candidates must be proficient in basic computer applications and email communication.

Attributes: Empathetic, patient-focused, and able to handle sensitive situations or complaints with professionalism and composure.

Knowledge: Basic knowledge of clinic workflows and medical records handling is preferred, though training will be provided.

Employment Details
Work Schedule: Monday to Saturday, 6:00 AM to 3:00 PM (1 Hour Lunch Break)

Application Process
Qualified candidates are invited to submit their resume and cover letter to hr@telecure.com.ph, detailing their experience in customer service and their ability to manage patient interactions in a fast-paced environment.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php15,389.17 - Php17,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person