Biomedical Service Engineer jobs

Job Description

• Be prepared to undertake calls 24/7 to ensure uninterrupted technical support and maintenance for our customers.
• Travel to customer sites to install, service, and repair laboratory equipment, ensuring optimal performance and reliability.
• Perform preventive maintenance, calibration, and system upgrades on customer equipment according to service schedules and guidelines.
• Diagnose and troubleshoot technical issues, utilizing testing equipment, diagnostic tools, and technical documentation to identify root causes and implement effective solutions.
• Provide technical training and support to customer personnel, ensuring they can operate and maintain the equipment effectively.
• Collaborate with internal teams to escalate and resolve complex technical issues, including communicating customer feedback and service reports.
• Maintain accurate service records, reports, and documentation, including equipment logs, service tickets, and customer communication.

Qualifications

• Graduate of Biomedical Electronics and Computer Technology (BECT) or Bachelor's degree in Electronics and Communications Engineering, or a related field
• Excellent customer service and communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Willingness to travel and work in diverse customer environments
• Has a valid driver's license and a clean driving record.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Opportunities for promotion
• Paid training

Work Location: In person