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Back Office jobs in Alabang

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    • Professionally handle high volumes of incoming inquiries from customers (calls, emails, chats, social media, back office and other B2C/B2B channels).
    • View all ZALORA SOUTH EAST ASIA PTE LTD jobs - Muntinlupa jobs - Customer Service Representative jobs in Muntinlupa
    • Salary Search: Customer Service Associate (Email and Chat) salaries in Muntinlupa
    • This role involves reviewing and verifying information, handling assigned cases, communicating through email and phone, and ensuring issues are properly…
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    • Prior experience in a back-office, administrative, or data management role (1-3 years preferred).
    • Work closely with front-office teams, management, and other…
    • Compiles, sort and process data extracted from Netsuite to create storage withdrawal request and generate a consolidated report in support for the daily…
    • Knowledgeable in using MS Office.
    • Willing to be assigned in BGC, Taguig.
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    • LOCAL, PURE NON VOICE, BACK OFFICE!*.
    • EARN UP TO 30,000 PACKAGE.
    • MUST BE COLLEGE/ASSOCIATE/2 YRS VOCATIONAL COURSE, HS(old), UNDERGRADUATE WITH 3 MOS CUSTOMER…
    • BPO, customer service, or back-office experience is an advantage but not required.
    • We are looking for a Back Office & Verification Support Representative to…
    • Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.
    • Provide operational and administrative support to the Credit…
    • The role supports smooth office operations through timely coordination, documentation, and professional internal service delivery.
    • Full Time and On-Site.
    • Back-office or data entry experience.
    • Hybrid work setup after the initial training period.
    • ---- FOR METRO MANILA & GREATER METRO AREA BASED CANDIDATES ONLY ----…
    • Excellent written and verbal English communication skills.
    • Strong attention to detail and organizational skills.
    • Proficient in Microsoft Office applications.
    • Knowledgeable in payments terminologies and back-office support operations in payments environment.
    • Supports clients by managing their back office system and…
    • Graduate of Accounting or any related business course.
    • Proficient in MS Office applications particularly Excel/Google Sheets.
    • ➢ Assist in cost control analysis.
    • Monitor and manage office supplies and support daily office operations.
    • This role also provides essential back-office administrative support to the HR team,…
    • In need of CSR's for events managements account, or like booking/managing Klook Ph as example.
    • 80% Non Voice or Back Office.

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Job Post Details

Customer Service Associate (Email and Chat) - job post

ZALORA SOUTH EAST ASIA PTE LTD
3.7 out of 5 stars
Muntinlupa•Hybrid work

Job details

Job type

  • Full-time

Location

Muntinlupa•Hybrid work

Full job description

The Customer Service Associate is responsible for providing product and service information and resolving product and service problems. This is achieved by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and be able to switch between B2B and B2C functions.

RESPONSIBILITIES:

  • Coordinate and report directly to an Operations Supervisor/ Team Leader.
  • Professionally handle high volumes of incoming inquiries from customers (calls, emails, chats, social media, back office and other B2C/B2B channels)
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services.
  • Resolve customer issues via one touch resolution guidelines and/or escalated process.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Demonstrate the ZALORA culture through both behavior and attitude.
  • Performs other duties or responsibilities as assigned.

REQUIREMENTS:

  • Minimum of at least 3 to 6 months work experience in customer service
  • Must be amenable to shifting schedule and should be flexible with working hours, overtime covering pre/post-shift or during rest days.
  • Flexible and Adaptable to changes in schedule or processes that impact their current scope
  • Ability to multitask, prioritize and manage time effectively
  • Ability to establish rapport and can easily collaborate with others
  • Analytical with effective negotiation and problem-solving skills
  • Strong conversational English communication skills
  • Technology must be at least i5 processor or similar specs, 4gb RAM, Windows 10 (Company-provided)
  • Internet connection must be at least 15 mbps or higher.
  • Ability to work in a hybrid environment, working from home (WFH) 4 days per week and on site (RTO) 1 day per week in Muntinlupa-Cavite Expressway (MCX)

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

  • An exciting platform to make your success story
  • Have the utmost care for your mental and physical wellbeing
  • Flexibility weaved into your lifestyle
  • A seamless work environment with a friendly & team-fueled culture
  • Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.


The ZALORA story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localized sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.


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