Back Office, Taskus jobs in VISAYas

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From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Who We Are:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Job Summary Purpose:

We are seeking a passionate and knowledgeable Customer Service Representatives to join our team. As a Customer Service Representative, you will be the primary contact for our customers, assisting them with inquiries, and concerns, and providing exceptional support.

Responsibilities:

• Investigate and address exceptions related to system integration and move processes.
• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Process customer refunds and manage billing disputes with accuracy in accordance to set policies
• Perform high-volume data entry with precision and attention to detail.
• Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
• Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
• Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.

Requirements:

• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience as a Customer Service Representative or similar customer-facing role.
• Exceptional communication skills, both written and verbal, with a courteous and friendly approach.
• Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.
• Familiarity with billing/payment systems, CRM platforms, and Microsoft Office Suite are assets.

Preferred Qualifications:

• Experience or education related to billing, finance, accounting or a technical role.
• Exposure to financial systems or asset management tools.

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together!