We are seeking a Restaurant Manager to run the daily operation our El Nido/ Manila venues. The role is accountable for guest experience, service standards, floor operations, front-of-house team performance and site commercial results. The successful candidate leads from the floor, sets the tone for the service team, and works closely with the Head Chef and bar team to deliver a consistent, well-executed guest experience.

Location: NCR / El Nido, Palawan
Candidates must be flexible and willing to work in either NCR (Metro Manila) or El Nido, Palawan, depending on business and operational requirements.

KEY RESPONSIBILITIES

Floor & Service Operations

Own the daily operation of the venue, from opening checks through service to close-down.
Run the floor during service, manage flow, seating, pacing and table turns.
Ensure service sequence, standards and presentation are executed consistently by every team member.
Coordinate closely with the kitchen and bar to maintain timing and quality.
Manage reservations, walk-ins, waitlists and large-group bookings.

Guest Experience

Be present and visible with guests throughout service.
Handle complaints and service recovery personally, promptly and professionally.
Monitor and respond to guest feedback and reviews.
Build relationships with returning guests, local partners and tour operators.

Commercial & Cost Control

Deliver site revenue, average spend and cover targets.
Control front-of-house labour cost through effective rostering.
Manage cash handling, POS accuracy, discounts, voids and daily reconciliation.
Control breakage, small equipment, linen and consumable costs.
Report daily and weekly on trading performance.

Team Leadership

Recruit, train, roster and develop the front-of-house team.
Run pre-shift briefings covering menu, specials, VIPs and priorities.
Conduct performance reviews and address underperformance promptly.
Develop supervisors and senior servers into future management.

Standards & Compliance

Maintain cleanliness, hygiene, presentation and maintenance standards throughout the venue.
Ensure compliance with health, safety, licensing and responsible-service requirements.
Complete opening, closing and periodic checklists and maintain accurate records.

KEY PERFORMANCE INDICATORS

Revenue, covers and average spend
Guest satisfaction and review scores
FOH labour cost percentage
Service standard audit results
Cash and POS accuracy
Staff retention and training completion
Cleanliness and compliance standards

QUALIFICATIONS AND EXPERIENCE

Minimum 3-5 years of restaurant management experience in a quality, high-volume venue.
Proven ability to lead a front-of-house team and deliver consistent service standards.
Strong understanding of restaurant financials, rostering and cost control.
Competent with POS and reservation systems.
Experience in a resort, island or tourism-driven environment an advantage.
Degree or diploma in hospitality management advantageous; strong practical experience equally valued.
Excellent communication skills; strong English required.

PERSONAL ATTRIBUTES

Leads from the floor
Guest-focused and personable
Organised and detail-oriented
Calm under pressure
Fair, firm and consistent with the team
Commercially aware

WORK LOCATION AND CONDITIONS

El Nido, Palawan, Philippines. The role requires flexibility to work in line with restaurant operations, including mornings, evenings, weekends, public holidays, peak tourism periods and special events.

Pay: Php16,722.79 - Php38,459.32 per month

Benefits: