Amazon Hiring jobs in Taguig

CUSTOMER CARE AGENT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE AGENT?

Deliver seamless, high-quality customer service by resolving enquiries and complaints across multiple channels. This role exists to create positive customer experiences, build trust in the David Jones brand, and contribute to customer satisfaction and loyalty.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Key Accountabilities:

• Deliver timely and effective resolution of customer enquiries and complaints, meeting agreed service level and quality standards.
• Provide clear, accurate, and consistent advice across multiple channels (phone, email, chat, social).
• Create positive and personalised customer experiences that build brand advocacy and trust.
• Contribute to sales and retention outcomes by identifying opportunities to support customer needs and maximise value.
• Collaborate with stores, fulfilment, and internal teams to resolve customer issues end-to-end.
• Maintain accurate administration of customer interactions, orders, payments, and returns.
• Monitor and improve personal performance against KPIs and service metrics (e.g. SLAs, productivity, CSAT).
• Contribute to continuous improvement by identifying trends, sharing insights, and supporting better ways of working.

Leadership Leading Self:

• Leading self is the ability to manage your own mindset, behaviour and performance with awareness, accountability and purpose—so you can consistently show up at your best.

Decision Making:

• Accountable for resolving standard customer enquiries and complaints independently within policy frameworks.
• Applies judgement to assess customer situations and determine appropriate resolutions. · Escalates complex or high-risk issues where required.
• Influences outcomes through collaboration with internal stakeholders (stores, fulfilment, support teams).
• Operates within defined policies, procedures, and service guidelines.

WHAT ARE WE LOOKING FOR?

• Strong written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced, high-volume environment
• Customer service experience, ideally in a multi-channel or retail industry setting
• Problem solving and ability to assess and resolve customer issues
• Attention to detail and accuracy in administrative tasks
• Digital and systems literacy across multiple platforms
• Ability to collaborate with stakeholders across the business
• Adaptability and willingness to learn new systems, processes, and products
• Experience using tools such as Salesforce, Amazon Connect or similar

Others:

• Ability to work in a rostered environment, including peak trading periods

How you thrive ?

Our cultural foundations are the pillar of how we work.

Customer Obsessed - We strive to understand our customer, inspire them, and deliver seamless solutions together.

Inclusive - We foster belonging and respect, embrace diverse ideas to help our people thrive, and prioritize sustainability for our planet.

Empowered - We act with integrity, value each other’s skills, own our decisions, learn from challenges, and celebrate successes together.

Innovative - We seek innovative ways to inspire by listening, seeking feedback, and challenging the status quo, contributing to our business's success.

Pay: Php45,000.00 - Php50,000.00 per month

Benefits:

• Paid training

Work Location: In person